Urba Hotel (Beijing Wufang Qiao)

Too bad! I won’t live here anymore! What made me angry the most was that when I went to the front desk and asked for two sets of toothbrushes, the female receptionist immediately looked sullen and was very reluctant to take them out. Then I asked for two more bottles of water, but she said no! They delivered it to me in a while without asking which room it was in, and then they started to ignore me. I've stayed in so many hotels in Beijing, but this is the only hotel that dares to ignore customers with a stern face. Then they didn't deliver the two bottles of water, and I checked out at 6 o'clock the next day. Until the two bottles of water still hadn't been delivered. I hope the duty manager will monitor the front desk in the evening. The bed was very hard and the sheets rubbed my skin. The soundproofing is terrible, you can't imagine how bad it is, it seems like there is just a board between us, there are all kinds of noises at night, I can't sleep at all, the sleep quality is very bad, the room is very small, the facilities are average, this is understandable after all, the price is there, but I really can't understand the poor service attitude. Affects the overall rating. The video below shows that I was woken up once at around 2 a.m. and again at 5 a.m. I didn't sleep well the whole night. The service was so bad that it was already very annoying, and I was still woken up. What is worth praising is that the hygiene is good, there are fruit plates and check-out gifts. I hope the hotel has no excuses and will correct the problem as soon as possible after it happened. If they do a good job of training their employees, the overall situation will get better and better.

Facilities: Not comfortable at all and smelly

服務：一級棒👍 有需求跟前台或者服務員説，能很快的解決。 環境：風景挺好 酒店周邊很多樹木花草空氣很好， 衞生：乾淨整潔 設施：温馨舒適

酒店人員服務態度都很好，房間温馨舒適 過來跟朋友來北京玩，屬於朝陽區不算遠、出行挺方便的、附近飯店也有，推薦

跟朋友一塊來北京旅遊選擇這家酒店還不錯的哦，出行方便，周邊小吃店也有很多，服務挺好的有自助洗衣房，飲水機、房間裝修風格清新。

出差常住這家柏納，配套特別齊全，24小時健身房+自助洗衣房，房間安靜隔音好，通勤五環很方便，價格親民。

帶着家人出行選的這家酒店，果然沒選錯。房間空間足夠大，衞生做得細緻，周邊吃飯逛街都很便利。工作人員很友善，整體居住氛圍舒心，一家人都很滿意。

入住感受超出預期，客房採光好，衞生做得細緻，洗漱用品品質也可以。電梯、樓道都很整潔，安保到位。工作人員態度友善，有需求響應及時，整體很舒心，推薦入住。

酒店環境雅緻乾淨，客房採光通風很好，床品柔軟舒服，睡得格外安穩。工作人員態度親切貼心，辦事高效，周邊出行方便，衞生條件沒得説，住宿體驗超舒心，強烈推薦。