Anonymous User
February 19, 2024
The front desk staff was terrible and called me a "**".
I went out to play with two elders in their 60s, two ten-year-olds, and a seven-year-old child.
Let’s talk about the original story: I booked two rooms for 4 nights in advance, a double room for seniors, and I took my three children to a parent-child room. I saw reviews saying that the subway is very noisy, which is true. I told the front desk to try to be quiet. The front desk who received me arranged for my parents to stay on the 6th floor on the dark side near the community. The parent-child room only has the 5th floor facing the subway direction. According to the arrangement, I will live on the 5th floor.
Because each room only has one room card, and can only go to the floor where you live, and the stairwell is not accessible. Two days before moving in, one of the two fire doors in the stairwell on the 5th floor was not closed. I could go from the stairwell. I went up to the 5th and 6th floors to call my dad and come out to open the corridor door and deliver something to the elderly. It was very troublesome. Anyway, I only stayed a few nights and spent the day at the scenic spots.
On the third night of my stay, I encountered a problem. I was very tired after walking for a day, and it was already past 8 o'clock. I bought pancakes and fruits at the small shop in front of the hotel. There were so many people, so I asked the elders to go upstairs to rest first. I bought them and sent them up. It was our turn to be the first. , the eldest child is 9 years old and wants to eat it. I said you go to the service staff and go back to grandpa’s room on the 6th floor to eat. It’s too cold outside in the winter, so the rest has been ready for more than half an hour. I asked the two children to take it. I checked my room card and went back to the room on the 5th floor (because there were other guests, I followed directly to the 6th floor) to deliver food to my parents. When I arrived, I found that the eldest son was not in my parents’ room. The elder said that the child had never been here, and I suddenly became nervous after such a long time. I wanted to check if my child was on the 5th floor. My dad opened the corridor door for me on the 6th floor. When I went downstairs, I found that the doors on the 5th floor were all locked. My child didn’t have a phone and couldn’t contact the other two children. I was locked in the stairwell. I was tired. I was very angry and worried about my child for a day, so I called my dad. He opened the door for me and I went to the first floor to find a service person to swipe my elevator card. I went to the 5th floor to see if the boss was there. I told the front desk about the situation and asked the front desk to swipe my card. On the way, she told me that the corridors were always locked and guests were not allowed to go to other floors. I was already upset and anxious. She kept giving useless excuses and got angry. I asked her what would happen if a fire broke out suddenly. manage? She said they went back to open the corridor door at that time? Funny? I said in a bad tone, please swipe my card quickly. When I got to the elevator, the front desk flicked the card, turned around and left without swiping it. I was very angry and asked her to stop her, and she came back to swipe the card." "Pah!" Then he turned around and scolded me as **** in a loud voice. He was even angrier than me? I was anxious to find the child and ignored her.
I don’t want to be unhappy during the Chinese New Year. I bring the elderly and children out to make them happy. I don’t come out to make trouble and make everyone unhappy. I talk about the problems I encounter realistically. If you don't have the patience and don't want to be offended, then don't work in the service industry.
Original TextTranslation provided by Google