Grand Hyatt Beijing at Oriental Plaza

Facilities: Five-star standard, with grand and elegant decor. Cleanliness: Spotless and tidy. Environment: Convenient for shopping and transportation. Service: Warm and attentive, with requests handled quickly. I had a great experience this time and recommend everyone to stay here.

What a wonderful place to stay! From the moment you arrive, you're immersed in the Hyatt experience, with incredible service, attention to detail, and unmatched quality. The rooms are excellent, equipped with everything you need for a pleasant stay. There are various types of restaurants, including one with a Michelin star. The pool is spectacular, and the hotel is connected to a shopping center, so everything you need is within reach.

The true luxury experience often lies in the details. The service at this hotel was exceptional, and Chris, a staff member, was incredibly attentive throughout my stay, which made me feel very secure and well-cared for. The room had a fantastic view; sitting by the window and overlooking Beijing's central attractions instantly lifted my spirits. What impressed me most was the quick check-out service – no queues and a super simple process. I'll definitely choose this hotel first on my next visit to Beijing.

My stay at the Grand Hyatt Beijing was fantastic! The hotel boasts an elegant atmosphere, the breakfast buffet was abundant, and the pool was particularly impressive. Overall, it was a very comfortable experience. A special thank you goes to Anica, the Korean lady at the front desk who checked me in. She was incredibly gentle and friendly, patient and enthusiastic throughout, and thoughtfully resolved all my issues. Such excellent service made my trip feel extra warm. I'll definitely choose this hotel again next time I'm in Beijing!

I have to give a huge shout-out to the hotel's recreational facilities! Especially the indoor pool with its tropical rainforest vibe – it's so avant-garde and dreamy, and the water is crystal clear. It truly makes you feel like you've been transported to a resort paradise. The gym and other wellness facilities are also professional and well-equipped. Here, you don't just get top-notch accommodation; you also achieve complete relaxation for your mind and body. And Chris's enthusiastic service made the entire vacation experience even more perfect.

Overall, it was good. The check-in process was detailed and thorough, and the service was enthusiastic. The only major drawback is that the rooms are extremely old, which is a significant issue. The faucets didn't work well and were difficult to fix. However, the staff was always cooperative and the service was very attentive. They handled issues politely and courteously, answering all questions. The overall emotional value provided was strong. I hope they can improve the overall quality of the rooms. **Facilities:** Some are old, but overall okay. **Hygiene:** Good. **Environment:** Decent, grand, and elegant. **Service:** Enthusiastic and polite, with efficient problem-solving.

We stayed at the hotel for 5 days, and everything was excellent. The breakfasts were wonderful, and the location was superb. I highly recommend it to everyone!

Thanks to the front desk for the suite upgrade; the room was spacious. The executive lounge's afternoon tea selection was really limited, with hardly any fruit, so I only went once. The pool water was too cold. Housekeeping: The room was cleaned thoroughly and promptly. Environment: Very convenient location for getting around. Service: The robot room service was a bit slow.