Grand Hyatt Beijing at Oriental Plaza Reviews

This was my first time staying at the Hyatt Beijing, as I usually stay at the Mandarin Oriental. Overall, it was a positive experience. While the service isn’t as refined as the Mandarin, you get what you pay for, right? That said, the reception staff and concierge were extremely helpful. I would stay at this hotel again for its convenience—it's close to major attractions like Tiananmen Square, the Forbidden City, and within a reasonable journey to the Great Wall of China. The hotel also offers great amenities, including a shopping mall below, an impressive pool oasis that’s perfect for children, and a well-equipped gym. To top it off, the hotel restaurant serves an excellent Beijing duck.

My girlfriend and I had wonderful time together in this hotel! Room was super clean, staff friendly, food delicious and the gym had lots of machines. Location is perfect, near national museum and forbidden city. A perfect spot for a lovely weekend with your partner:) 10/10

Liked it enough, and extended my stay for another night. Good experience throughout. Room service wasn’t what I was expecting in terms of presentation etc., but tasted okay.

Fantastic service everywhere we roam within the hotel premises. Room is spacious, some parts seem dated but overall we love all that is provided in the apartment. Breakfast is superb, great quality of dishes and variety. One of the best we had.

Really love our stay in Grand Hyatt Wangfujing! We love the newly renovated room (and yesss the toilet has bidet!) and they have speaker too, the breakfast is superb (a lot of choices and it’s delicious), and the concierge team especially Cecilia is the best! She is really helpful in answering our enquries, finding our things that we bought online, help us make reservation at the restaurant, telling us how to go around by foot (forbiden city is around 15 mins walk) and she speaks a good english. Will stay at this hotel again when we go to Beijing next time!

I have generally only good things to say about my experience. The incredible upgrade from 2 rooms to an apartment was great. Breakfast buffet was included in my rate of choice, and it has one of the most amazing breakfast spreads I have seen. Location was already central and walkable mostly in mall to 2 adjacent MRT stations accessing 3 key MRT lines. I can only share one photo of 1 of the bedrooms, as the other room and my living room had my family inside. They even have fruit basket for me. My main minor gripe was that I wish they could also have provided disposable face masks that we then had to find ourselves. Face masks could help with the cold of winter that we underestimated. But all in all, it was really a great experience at Hyatt. Full marks !

Good location very near to Wangfujing Street. Hotel environment is fantastic. Breakfast food also very good

Great service from hotel staff and great location. Good breakfast too.

The hotel is convenient if you are going the tourist locations in Beijing as between Dong’an and Wangfujing station. Can walk to Wangfujing and Tiananmen easily. The rooms are quite small and slightly dated for a five star but they provide good service and have lots of additional products if you need them like mouthwash, eye masks, lint rollers. The breakfast has a large selection of different cuisines. Overall, a nice hotel but rooms are on the small size - would suggest upgrading to a larger room if you need space.

Excellent service. Staff were extremely helpful and courteous. We booked the 2 bedroom suite and there was a nice galley kitchen. Lovely gym and swimming pool. My kids wanted to stay there all day instead of sightseeing. Location of this hotel can’t be beat. It’s attached to the mall. We walked to the Palace museum.

We choose this hotel for convenient locations right at the CBD. The hotel is very clean and service is excellent too. Recommend to any business travellers.

For me, this is THE hotel to stay at in Beijing. Staff speak English, which, honestly, was a lifesaver, but beyond that, they were very attentive, and I especially appreciated the hard work of housekeeping. Breakfast was also great and using the metro was very convenient as you can access it directly through the Oriental Plaza mall attached to the hotel.

Great stay at this hotel! Easy access to the Forbidden City and other attractions! Staff were great, especially Cecilia, the concierge. She was attentive and super helpful. She helped booked our high speed train and attraction tickets, which made our trip stress free and that much more enjoyable!

To be honest, it was really great and better than more expensive hotels in Beijing. I was so happy that I found the shopping street is exactly beside and also a mall is located under hotel. There are a lot of good restaurants around. There is smart toilet in the room. The staff were really kind and supportive and respectful. I would like to thank Yulia and Susan for their help. They are so well-behaved. Generally everything was great. I just hope that they can improve the quality of breakfast. 😊