Capital Hotel（the Forbidden City，Tiananmen）

Although the decor is a bit dated, the environment is comfortable and clean, which is good. I was initially worried about a smell after reading reviews, but I was pleasantly surprised upon check-in – there was no odor at all (I'm quite sensitive to smells). It was worth all the effort I put into carefully selecting this hotel. From the front desk service when we arrived to the cleaning staff, everyone was excellent, enthusiastic, and proactive. The front desk helped us arrange tickets for the Temple of Heaven, explained the check-in procedures clearly, and reminded us that toiletries needed to be requested. Since I hadn't brought any, they immediately provided a set, and the children's items were delivered to the room. My child was thrilled to use the hotel's special toothbrushes and slippers. Across the street from the hotel entrance, there are hot pot restaurants, a supermarket, and a bus stop, making it very convenient. It's also super easy to go watch the flag raising ceremony; just head west from the hotel entrance, past two traffic lights, and it's about a 15-minute walk. If I come to Beijing again, I'll definitely stay at Capital Hotel.

I booked a room voucher through Ctrip's group deal, and even in the off-season, it was 600 RMB a night. Besides the relatively good location, almost everything else was terrible. 1. The front desk staff had a bad attitude. Since I was traveling with elders, we needed a twin room. When we checked in at noon, they told us there were no twin rooms left and our only options were a king room or an upgrade to Building A. It was only after a call from Ctrip that they managed to arrange a twin room. 2. Food delivery couldn't reach the rooms in Building B. Building B is a separate building connected to Building A by a corridor. There was no staff at the front desk on the first floor of Building B. When the food delivery arrived at Building B, I called the front desk to ask if they could bring it up. The front desk very, very impatiently told me it was Building B, they had no staff working there, and I had to go down and get it myself. I thought, isn't it the same hotel? Do guests in Building B just have to put up with the front desk's attitude and go downstairs to pick up their own food? 3. There was a huge sewer smell in the room, and the smell was already very strong on our floor in Building B. 4. Outside our window, blocked by netting, was a tennis court, so there was the sound of tennis during the day. 5. The facilities were very old and outdated. In summary: The value for money is very low. For a similar price, I'd recommend staying at chain hotels like Qiuguo or Atour, where the service is good, the facilities are new, and you won't be treated poorly. I've been a loyal Ctrip customer for many years and this is my first negative review. This experience felt like I bought a discounted room voucher released by the platform, and then the hotel made me feel like I got a cheap deal and deserved to stay in the worst room and receive bad service. The experience was absolutely terrible!!!

To visit the National Museum, I stayed for a day, and choosing Capital Hotel was definitely the right decision. I didn't expect the hotel environment to be so good, and the location is excellent. The Citywalk route was superb. It fulfilled several of my dreams: strolling through Dongjiaomin Alley, enjoying roast duck at Jingfang Restaurant, a night tour of Tiananmen Square, and wandering around Dashilar. Getting to the National Museum the next day was also very convenient. The hotel has the style of a royal garden, and the two large ginkgo trees are beautiful, though it's a pity their leaves haven't turned yellow yet. The hotel also offers intangible cultural heritage experiences and travel photography activities. I'll definitely stay here again next time I visit Beijing.

Arrived at the hotel in the evening, and the service was excellent. The environment was nice, and the location was fantastic – very convenient for transportation. We could walk to Qianmen Street and Tiananmen Square, which we were really happy about.

Service: Our check-in experience started off on a bad note. I had clearly requested a room away from the very end of the hallway and not too close to the elevator, as I was traveling with an elderly person. When assigned a room, I double-checked if it was an end room, and the front desk agent told me to go up and see for myself. Lo and behold (see picture 1), it was indeed an end room! I was furious and went downstairs to change rooms. The male front desk agent who initially assigned the room was busy with another guest, so I waited in line for a female agent. When it was my turn, she kept organizing room cards, telling me to wait. This went on for what felt like ages, with her endlessly shuffling card after card, and then she even pulled out a new stack! Waiting is one thing, but this was ridiculous. I asked her how much longer I needed to wait, and only then did she stop and proceed with my request. Isn't it basic customer service to prioritize guests? In the end, we got a room in the middle of the hallway, but the whole process was truly awful.

True to its reputation as a seasoned five-star hotel, everything from the surrounding environment and the rooms to the amenities and cleanliness was top-notch. The staff, from the front desk to the breakfast team, were incredibly warm and enthusiastic, equally first-class. I had originally planned to stay for a week and enjoy the many perks like the nourishing stewed soup, the plum wine tasting, and the Hanfu photoshoot, but an unexpected incident forced me to cut my trip short to just one night. It was such a shame; I will definitely come back for a full week next time.

The hotel's location is excellent, making it convenient to go anywhere. The lovely front desk staff upgraded me to a twin room with a great view, a living area, and separate storage and bathroom facilities. The hotel also offered a complimentary travel photoshoot and a nourishing soup from the Cantonese restaurant on the second floor, which I also tried and enjoyed. The staff were very enthusiastic, and they replenished the bottled water in the room daily. Everything was great, except for a minor issue with the facilities.👍👍

Staying here is quite convenient, though sometimes getting a taxi can be a bit tricky due to traffic! It's a huge plus for walking to attractions near Tiananmen Square. The room was clean and tidy, and the service quality was very satisfying. 👍 The hotel also has Chinese and Russian restaurants, making it easy to grab afternoon tea or dinner!