Booked two rooms with a friend. My friend arrived early and was told check-in wasn't until 2 PM. At 2 PM, they were given one room. I arrived at 3 PM and my room still wasn't ready. So what's with saying check-in is at 2 PM? They said the room was still being cleaned. After eating dinner in my friend's room and returning to mine, there was still a takeaway bag on the table that hadn't been cleaned up... This obvious trash really annoyed me.
We were staying for four nights. The next day, when we went to renew our key cards, they told us we couldn't stay in the same room and had to move to a different floor. We had already told them at check-in yesterday that we were staying for four nights. What's the deal with changing rooms without any prior notice? They also tried to say the room types were different, but didn't even check properly – they were both standard rooms, so how were they different? It was only resolved when a manager got involved. They claimed they didn't have the authority, but then they should recognize their own limitations and not just say they can't handle it. Please, find someone who *can* handle it and solve the problem. Is there any point in needlessly irritating customers?
Wouldn't recommend. Service is lacking, and hygiene is lacking.
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