Jiu Hua Spa & Resort

Jiu Hua Spa & Resort Reviews

Jiu Hua Spa & Resort

Area 16, Jiuhua Villa, Xiaotangshan Town, No. 75, Shunsha Road, Changping District, Beijing, 102211, ChinaView Hotel Details
Jiu Hua Spa & Resort
Jiu Hua Spa & ResortJiu Hua Spa & ResortJiu Hua Spa & Resort
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Jiu Hua Spa & Resort Guest Reviews

4.3/5
1682 review
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(1682)
Positive reviews(1563)
Reviews with photos/video(318)
Convenient parking(133)
Relaxing hot springs(104)
Many amenities(97)
Perfect for kids(70)
Tasty food(48)
Luxurious(13)
Negative reviews(119)
Guest User
Deluxe Queen Room
Stayed in Aug 2024
Couples
3 review
4.7/5
Amazing
Posted on Sep 26, 2024
Great customer service. It had what I needed for my trip.
Response from Property: Dear guests, thank you for your presence and evaluation. Your recognition is the driving force for our forward, let us in the future service, continuous progress, look forward to your next arrival!
Candice Carly Swigelaar
Deluxe 2-bed Room
Stayed in Dec 2022
Family
11 review
1.7/5
Posted on Jan 24, 2023
DONT STAY AT THIS HOTEL!! EVERYTHING IS BAD. The rooms are dark and gloomy, windows are small and broken, beds are super hard. The carpets in the room are so filthy. Rooms are not 100% clean. This was supposed to be a beautiful resort, the Coffee shop was closed, there was no one in the spa, the staff at the hot springs were so rude. The hot Springs are situated in the basement. It's not very good. Most of the amenities at the hotel is not in use. We were suffocating in our bedroom, we got an upgrade to a better room but the the new upgraded room had no fresh air. No air conditioning, we had to request a fan because it was so hot in the room during winter. Our room didn't have face towels, nor a hairdryer. Breakfast was so so, the cold meats were really good. The whole hotel felt like a ghost town.
Response from Property: Dear guests, thank you for choosing to stay in Jiuhua Villa International Convention and Exhibition Hotel and taking the precious time to share your stay experience. I'm sorry to have caused some regret to your journey in some aspects. We will conduct self-inspection and strengthen the inspection on the points you put forward. We are willing to continue to improve and update from the guest experience, and once again express our sincere apologies to you, hoping to have the opportunity to offer you a more perfect stay experience. Dear guest, thank you for choosing to stay at Jiuhuashanzhuang International Convention and Exhibition Hotel, and taking the precious time to share your stay experience. I am sorry that you have caused some regrets in some aspects of your journey. We will address the points you raised. Self-examination and strengthening inspection, we are willing to continue to improve and update from the perspective of guest experience, and once again express our sincere apologies to you, and hope to have the opportunity to provide you with a more perfect check-in experience.
florian
PAUL FRANK King Family Room
Stayed in May 2023
Business travellers
2 review
3.2/5
Posted on Sep 12, 2023
Big hotel room capacity. Was used for the La Vuelta race event. Room cleaned.
Response from Property: Thank you very much for your stay and appreciation! I am glad to bring you a wonderful time on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience again. Wishing you a happy life
Juddy Yen Tien
Kuya Family Super Wings Space-themed Suite
Stayed in Jun 2023
Family
46 review
4.0/5
Very Good
Posted on Aug 13, 2023
Overall still consider good
Response from Property: Thank you very much for your stay and appreciation! I am glad to bring you a wonderful time on your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome back to experience again. Wishing you a happy life
SIMBAI
Deluxe 2-bed Room
Stayed in Aug 2022
Family
2 review
4.0/5
Very Good
Posted on Oct 2, 2022
We had a Great time, special at the hot springs.
Response from Property: Hello, distinguished guests! Thank you for choosing to stay at Jiuhua Resort International Convention Hotel. We are very glad that you have an experience beyond your expectations. All the hotel staff are very encouraged. We look forward to your return to your home in Beijing!
Guest User
Superior Queen Room
Stayed in Mar 2025
Solo travellers
8 review
5.0/5
Outstanding
Posted on Apr 9, 2025
The hotel is very quiet, the rooms are very clean and very suitable for living. Mr. Wu, the Ctrip agent stationed at this hotel, is very nice. He not only upgraded the room type for free, but also recovered the parking fee.
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Response from Property: Dear guests, hello! Sincerely thank you for your favor and praise for Jiuhua Resort and Exhibition Hotel! We always take "excellent service" as our purpose, and your satisfaction confirms the efforts and original intention of the team. In the future, we will continue to uphold the ingenuity and create a more excellent experience for you and every guest. Looking forward to your visit again
Lanxinbaihe
Superior 2-bed Room
Stayed in Jan 2025
Family
3 review
3.0/5
Posted on Feb 4, 2025
The elderly at home want to go to the hot springs, and don't want to be too tossing, so they plan to book a hot spring hotel, eat and play, stay for one night to rest, and return the next day. Before departure, the customer service Xiao Wang was very considerate to inform the route and upgraded the room. It seems that there are not many guests staying. Check-in was very fast, and the room was indeed better than the ordinary standard room, but the corridor smelled of smoke, the public area was not smoking, and there was no warning sign. Let's talk about the lunch provided, which is basically the worst among star-rated hotels! The so-called buffet, a total of two hot dishes, mushroom stewed chicken and steamed pork, the rest are vegetarian dishes, one fried cabbage, one potato chips, one green bean corn, one French fries, and one egg custard. Then there is egg soup and pumpkin porridge, and the fruits are apples and watermelons. This configuration is not as good as a fast hotel, right? There are two indoor hot spring pools, two swimming pools, and one outdoor swimming pool. There are eight or nine pools, and the water quality is not bad. It is recommended to go outdoors, the air is much better. Drinking water is provided, you need to bring your own cup, and everything else needs to be consumed. In addition, you need to take a shuttle bus or drive from the hotel to the hot spring, which takes about three or four minutes, and parking spaces are tight.
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6/14
Response from Property: 關於您提到的菜品問題，我們已經將您的反饋轉達給了餐飲部門，並進行了深入的討論和反思。我們認識到，菜品的口味和質量是餐飲服務的核心，任何一點疏忽都可能會影響到客人的用餐體驗。因此，我們已經採取了一系列措施來改進我們的菜品，包括加強食材的採購和儲存管理，提升廚師的烹飪技藝，以及優化菜單設計等。同時，我們也非常重視服務環節的質量。我們已經對服務團隊進行了再次培訓，強調了服務態度和效率的重要性，以確保每一位客人都能感受到我們的熱情和周到。
Liunuo Una
Superior 2-bed Room
Stayed in Jan 2025
Other
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
This is the second time I have participated in the competition and stayed at Jiuhua Villa. The hotel facilities are complete and the hotel service is clean and hygienic. This time I booked a room without breakfast, but the guest Xiao Zhang added breakfast. I was very satisfied with everything. I will continue to stay at the hotel next time I have the opportunity to participate in the competition. I wish the hotel a prosperous business and a lot of money!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Jiuhua Villa International Convention and Exhibition Hotel. We will adhere to the principle of customer satisfaction and work hard to move forward. We also hope that you will come again. We will serve you wholeheartedly and wish you a happy life~
Guest User
Superior Queen Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
A special stay experience. Xiaobao participated in a competition at Jiuhua Villa on the weekend. When he checked in on Friday, it was Valentine's Day. I also wanted to prepare a surprise for my wife. I contacted Manager Zhang through the APP. I originally just wanted to ask if he could collect the flowers for me, but he told me that he could deliver them directly to the room for me and helped me apply for a room upgrade. Amazing, this weekend was very special. Giving roses to others will leave a lingering fragrance on your hands. Be kind to others and you will be blessed. I also want to share some tips for check-in through my experience. Contact the check-in manager who is in contact with you and boldly put forward your ideas and demands. There are often satisfactory replies and surprising feedback. I look forward to Xiaobao staying in Jiuhua Villa again for his next competition.
Original TextTranslated by Google
Response from Property: Hello! Your support and encouragement are the greatest motivation for us to move forward. Jiuhua Villa International Convention and Exhibition Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to your visit again! New Year, New Atmosphere, May you rise step by step, have good luck and be happy forever.
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 10, 2025
A family accompanied their children to participate in the national competition. Jiuhua Villa is an old hotel. The elderly in the family often came here when they were young. Now they come to soak in the hot springs during the Chinese New Year and other holidays. The reception service provided by Butler Xiao Zhang is particularly good. It is rare for an old hotel to provide butler service. Overall, we are very satisfied!
Original TextTranslated by Google
Response from Property: Hello! Your support and encouragement are the greatest motivation for us to move forward. Jiuhua Villa International Convention and Exhibition Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to your visit again! New Year, New Atmosphere, May you rise step by step, have good luck and be happy forever.
Guest User
Superior Queen Room
Stayed in Jan 2025
Family
1 review
4.7/5
Amazing
Posted on Feb 9, 2025
The guest Xiao Zhang provided very thoughtful service, providing all-round assistance from before the trip to after check-out. Thank you very much. It was a satisfactory trip. I will come again next time.
Original TextTranslated by Google
Response from Property: Hello! Your support and encouragement are the greatest motivation for us to move forward. Jiuhua Villa International Convention and Exhibition Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to your visit again! New Year, New Atmosphere, May you rise step by step, have good luck and be happy forever.
Choumeidemaopao
Deluxe Queen Room
Stayed in Jan 2025
Family
30 review
4.2/5
Very Good
Posted on Feb 8, 2025
On February 7, 2025, I entered the lobby at night and it was full of smoke. There was an event going on and the lobby was full of people. I stood for a few minutes but couldn't find the check-in place. I was covered in cigarette smoke and no one stopped me. There was no staff. The next day, when I checked out, the lobby was still full of people. There was a staff member who kept persuading me not to smoke indoors, but no one paid any attention. It was probably due to the lack of management. The no smoking sign was ignored.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We have received all your feedback. We deeply apologize for the unpleasant experience you have had and will promptly investigate the problem. We look forward to making up for the regret next time and will definitely welcome you back!
Shouwangdehonghu
Deluxe 2-bed Room
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 4, 2025
I took my children to participate in the activities. It was very convenient to stay in the same building. The place was very large. The room was clean and tidy, without any odor. If you have any questions, you can ask the customer service at any time. The response speed was very fast. I wanted to take a hot spring bath, but I didn't bring any equipment. I can only go there when I have a chance. The only shortcoming is that the breakfast time was said to end at 9:30, but when I arrived at 9:28, the spoons had been collected, so I had to mix the porridge, soy milk, millet porridge, etc. with one spoon, and the food was removed one after another. At least half an hour of meal time should be given.
Original TextTranslated by Google
Response from Property: 您好! 謝謝您的的滿分點評， 您的支持與鼓勵， 是我們前進的最大動力。 九華山莊國際會展酒店以不斷的為客人營造温馨舒適的居住環境而努力 ， 以最高的性價比滿足不同賓客的要求。 我們期待您的再次光臨! 新年新氣象, 願您步步高昇, 好運不斷, 快樂永隨。
Guest User
Superior 2-bed Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The room is clean, spacious and warm. It is very close to the Jingzhi Lake Ski Resort, about 15 minutes' drive away. The parking lot is large and the tram can be charged, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Jiuhua Villa International Convention and Exhibition Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost performance. We look forward to your visit again! New Year, new atmosphere, may you rise step by step, have good luck and be happy forever.
Zichan
Superior 2-bed Room
Stayed in Dec 2024
Family
5 review
4.5/5
Great
Posted on Feb 5, 2025
Pros 1. The bed and pillows at Jiuhua Villa are the best beds I have slept on recently. They are extremely comfortable. I can't even feel my teammates turning over. The support is very good. 2. The hotel is clean and the heating is very warm. The water is also very comfortable 3. The hotel staff is professional and the experience is very good 4. This is a bit mixed. The breakfast is enough to fill you up. If you don't consider the nutrition, it's okay. They are all pasta and porridge that the elderly like. The coffee and juice are instant + granule level. Cons 1. Don't go to **'s Huaiyang cuisine restaurant on the 4th floor. It's terrible, expensive, and there are few varieties. There is also a service fee. I wonder why the waitress auntie should pay service fee during the Spring Festival and the first seven days of the ***** year. Boiled dried silk, fried rice, and iron plate tofu three dishes plus service fee 180, please know 2. Hot spring park. This is really not good... If you come here for the hot springs, I still advise you not to go. The shuttle bus at the front desk was nearly a kilometer away. I waited so long that my flowers withered and I just walked there and back. The hot spring park was really embarrassing. If I only rate this hot spring, I would give it a negative score. Hot springs are supposed to be warm places to take a bath, but this place is so cold that I don't know how it is run. Summary The hotel itself is really good. If you come here for a meeting or to participate in an event nearby, it is highly recommended. Forget about the hot spring.
Original TextTranslated by Google
Response from Property: 關於您提到的菜品問題，我們已經將您的反饋轉達給了餐飲部門，並進行了深入的討論和反思。我們認識到，菜品的口味和質量是餐飲服務的核心，任何一點疏忽都可能會影響到客人的用餐體驗。因此，我們已經採取了一系列措施來改進我們的菜品，包括加強食材的採購和儲存管理，提升廚師的烹飪技藝，以及優化菜單設計等。同時，我們也非常重視服務環節的質量。我們已經對服務團隊進行了再次培訓，強調了服務態度和效率的重要性，以確保每一位客人都能感受到我們的熱情和周到。