Aman Summer Palace

The hotel was originally part of the Summer Palace, with an excellent location. Guests staying in the hotel can enter the Summer Palace through an exclusive channel unlimited times. It is especially important to enter the park earlier than other tour groups. Those who understand will understand. The geographical advantage is unique. This is very good. It has been built for a long time, and some hardware needs maintenance and upgrading. Objective reasons can be understood and accepted. The hotel is currently making improvements in parts. But as many netizens commented, the hard flaw of Aman Beijing is the software. The flaw is too hard. The quality of the staff is uneven. It really needs to be improved. Although I was mentally prepared before, I was still surprised. First of all, the car welcoming master, doorman, and front desk staff at the gate are all very qualified and qualified. I thought it was very good when I first arrived. It was the netizens who were too much. Later, I was quickly slapped in the face by reality (the eyes of the masses are really sharp). The service staff in the imperial kitchen (excluding several managers) were extremely inappropriate. I won’t go into details, but I was surprised when I encountered such a situation in this level of hotel for the first time. It was absolutely not an exaggeration. After the feedback, the manager's attitude and compensation can be felt to be sincere, but it does leave a bad experience. The big sister of the cultural center has a warm attitude but her behavior seems to have not been systematically trained. There is no standard speech. She chats with employees in front of guests, who is scheduled for the night shift, how many pairs of mandarin ducks are sold, how much is a pair, whether she is tired, etc. How big is the gap between the staff of the Imperial Kitchen and the Cultural Center and the front desk staff? It is so big that there is already a sense of separation. The staff of these two places makes people feel like they have returned to a state-owned hotel. Are they outsourced employees? . . Why is this happening? The front desk manager keeps cleaning up, and I can feel that she is tired. The second is the management details. In the afternoon, the Cultural Palace activity was told that it was dough modeling. When I arrived at the Cultural Center, I was told that it was face painting and fan painting. Later, the activity started, and other guests who came over thought it was dough modeling. The face painting is the kind that children play with in the children's center of the shopping mall. There is no experience and no teaching, and the quality of the brush is shabby. I don't believe that the teacher can draw smooth lines with this kind of pen. The teacher only taught how to paint fans, but he was not proactive. There was no communication throughout the whole process. The elder sister said that the fan was brought by the teacher himself and sold separately. If you buy it, you will bring the painting. Because there is no need for teaching, the elder sister continued to chat with the teacher. The product introduction page shows that there is a tea room for tea tasting, but it is not actually open. . . And no reason was given. If the hotel focuses on culture, please show sincerity and pay attention to details. The original intention of the policy is good, but the implementation is shattered. Those who only talk about requirements without talking about price are playing **. The above problems may be ignored in other four-star or even five-star hotels, but this situation should not occur at all when booking Aman for more than 10,000 yuan a night. I am a local, there is no regional discrimination. I only compare domestically. Our Beijing Yihe and Shanghai Yangyun are three seasons apart in terms of management and personnel. I have always liked this brand. I just hope that Beijing can improve as soon as possible and get better and better.

Service: First of all, let's talk about the service. Aman is great. It is one of the few Aman hotels that I have experienced and I want to stay in again. Environment: There are fewer street lights at night, but it does not affect the street lights in my yard. The 28-bar bicycle reminds me of when my grandfather sent me to school when I was a child. This is more touching. Watching my mother riding the 28-bar bicycle again and taking a video is very meaningful to me. Hygiene: The room hygiene, including the yard hygiene, is beyond reproach. I think it is within the range of carefulness. The waiting time for check-in is a little long, which is easy to delay the subsequent plans. It is also because I stay consecutively, so this small shortcoming can be digested. It is super convenient to go to the Summer Palace. It can be said that I can flexibly avoid the crowds and take pictures for my mother. My mother is very happy. This is enough for me.

Xiaoxue and her colleagues at the front desk arranged a free upgrade for me. The courtyard room is very unique and gives me the illusion of living in the Summer Palace. The service is thoughtful and not excessive. The breakfast and Chinese dinner are very good. It is highly recommended for family travel, because from the beginning of check-in, the children's traditional cultural experience has already begun, which is absolutely worth the money.