TRUE GO Hotel (Beijing Xidan and Financial Street Area) Reviews

Response from Property: 【優質景點核心位】【全程管家貼心服務】【超長“待機”延遲退房至14:00】【漫步青磚古巷體驗衚衕文化【文創設計高端洗護】【百項免費增值服務】【高端金融中心的靜謐宅院】【❤️無限暢飲，海底撈服務😍】尊敬的住客您好，感謝您選擇秋果酒店，您的認可和肯定是我們最大德工作動力，秋果是一家新起的都是人文精品酒店，一切從顧客的感受度出發，全新的設施設備，超標配的選材，精簡的對客流程，我們本着為服務好每一位顧客的原則，讓來酒店的每一位客人都能有到家的感受而努力，歡迎您隨時關注我們。希望下次能給您帶來新的體驗，衷心地期待您的再次光臨，我們在秋果等您哦~

Response from Property: 【😍Explore the Xidan Shopping District❤️】❤️Hundreds of Complimentary Value-Added Services❤️】Dear Guest, thank you so much for choosing to stay here and sharing such a heartwarming experience! We are truly delighted to see your positive feedback on the room's cleanliness and comprehensive facilities. A clean and tidy living environment and complete amenities (refrigerator + fresh air system) reflect our commitment to basic services, and providing convenience for your trip is our greatest motivation. We are also particularly pleased that your appreciation for the friendliness and attentiveness of our front desk staff has been recognized. We will pass this recognition on to the team, encouraging everyone to continue serving every guest with enthusiasm and care. We also thank you for recognizing our convenient location; we hope this convenience will enhance your trip. We look forward to seeing you again in Xisi in the future, continuing to provide you with a comfortable accommodation experience.

Response from Property: 親愛的賓客，收到您如此詳實的入住反饋，我們滿心感激！您的認可讓我們備受鼓舞，提出的寶貴建議更是我們精準優化的重要指引，再次向您致以最誠摯的謝意！特別開心您對酒店位置讚不絕口 —— 對面新鮮實惠的水果店、步行可達的餃子館與火鍋店，這些便捷的周邊配套，正是我們希望為您打造的 “省心出行 + 舒心用餐” 體驗，能為您的旅程添一份便利，我們深感欣慰。同時，也感謝您對多樣風格房型、員工高效回覆的肯定，更要感謝您對應經理的點名表揚！應經理的細心、專業與換位思考，正是我們始終倡導的服務理念，我們會第一時間將這份讚許傳遞給他，也會以他為標桿，激勵全體員工精進服務。關於房型適配與供暖：我們會在房型詳情頁醒目標註 “榻榻米不適合老年人”“閣樓地下一層可按需申請暖氣” 等提示，幫助您精準選房；同時全面檢修閣樓供暖設備，優化供暖方案，力爭讓地下一層室温達標，減少額外申請的不便。您的反饋既肯定了我們的優勢，也點出了服務與設施的細節短板，這正是我們持續進步的核心動力。未來，我們會始終帶着這份責任心，把每一位賓客的建議落到實處，不斷完善服務、優化體驗，讓每一次入住都更貼合您的期待。再次感謝您的包容與坦誠，熱忱期待您的再次光臨，讓我們有機會用更完善的服務回饋您的信任！祝您生活愉快，事事順意！

Response from Property: 【Stroll through ancient alleyways and experience hutong culture】【A tranquil residence in a high-end financial center】Dear Guest, thank you so much for your meticulous observation and sincere feedback! First of all, we are very happy that the hotel's prime location "100 meters from Line 4 and within the Second Ring Road" truly provides convenience for your travel. We are also pleased with the service of the front desk staff, the clean rooms, and the two-story attic where the children could play happily, all of which added to your comfort during your stay. Your affirmation is a great encouragement to all our efforts. At the same time, we are also very grateful for your understanding of the hotel's "old building renovation": due to the limitations of the old street's building conditions, although we have tried our best to expand the space and refine the details, there is indeed a difference in the level of luxury compared to newly built stores. Your understanding makes us feel especially warm. In addition, your mention of "concerns about the safety of children in the attic" is an important reminder for us. We will immediately check the safety details of the attic area (such as installing anti-slip signs, checking stair railings, etc.) to minimize safety hazards and make families feel more at ease during their stay. Your feedback contains both recognition and valuable suggestions, which are important directions for us to optimize our services. Moving forward, we will continue to uphold our service quality and continuously improve the living experience at our existing locations. We eagerly anticipate choosing us again for your next trip with your family, so we can repay your trust with even more comprehensive services.

Response from Property: 【Extra-long "standby" check-out until 2 PM】【Comprehensive coverage from high-end dining to alleyway snacks】Dear Guest, thank you so much for sharing your truly comfortable and pleasant family stay experience! We are genuinely happy to see that you and your children are satisfied with the hotel. From the "fast check-in at the front desk" and "spacious rooms" to the "separate wet and dry areas with spotless glass doors in the bathroom," and the thoughtful touches like "robot delivery and complimentary water," we always strive to balance convenience and comfort for family travel, making things easy for adults and fun for children. We are even more pleased that the hotel's "easy-to-find location (5 minutes from the subway station)," "conveniently located convenience stores and restaurants," and "close to attractions" have truly saved you time and energy, perfectly meeting the needs of family travel. Your appreciation and recognition of these details is the best reward for all our efforts. We will cherish this recognition and continue to refine our service details and maintain a good stay experience. We eagerly look forward to you and your family choosing Qiuguo Hotel again for your next trip, embarking on another convenient and heartwarming journey!

Response from Property: Dear Guest, thank you so much for taking the time to honestly share your experience and feedback regarding your stay. Every question you raised is crucial for us to examine service shortcomings and optimize management details. We sincerely apologize for any inconvenience or unpleasantness this may have caused you! We also thank you again for your understanding and honesty – guest complaints are a "gift" for the hotel's growth, and your feedback allowed us to promptly identify blind spots in our management. We sincerely look forward to the opportunity to serve you again, making up for this regret with improved facilities and more attentive service, so that you can feel the tangible changes! If you have any further suggestions, please feel free to contact us at any time. We wish you a pleasant stay!

Response from Property: [Experience the Spirit of a Great Man and Hero at Lu Xun's Former Residence] Dear Guest, thank you so much for sharing your honest impressions of your stay! First, we apologize that the room type may have initially surprised you and didn't fully meet your expectations. There's room for improvement in the accuracy of our room descriptions. However, we are especially pleased that your subsequent experience satisfied you: the room's fresh air system effectively solved the musty smell problem often found in basements; the facilities were complete; the service was attentive; the location was convenient; and your appreciation for the price and breakfast during the National Day holiday is truly gratifying. From the hardware experience to service details and value for money, we are constantly striving to improve and optimize the experience. Your affirmation is the best reward for these efforts. We have noted your suggestions for improvement in the room description and will present room information more accurately in the future to avoid similar misunderstandings. We sincerely hope you will choose us again on your next trip, so you can have an even better accommodation experience that meets your expectations!

Response from Property: 【高端餐飲到衚衕小吃全覆蓋】尊敬的賓客，太感謝您如此細緻地分享這份滿分入住體驗！看到您對每一處細節都給出了肯定 —— 從 “設施新” 的客房、實用的洗衣房與休息區，到大廳裏零食水果、咖啡機和香茶水的暖心配置，再到 “一塵不染的床品” 和前台熱情周到的服務（還貼心幫您打印東西），我們全體團隊都被這份認可深深打動！這些細節的打磨，從硬件配置到服務温度，我們都希望能讓每位賓客感受到 “家一般的舒心”，而您的 “非常滿意”，正是對我們所有努力的最佳回饋。我們已經把您的好評分享給了團隊，大家都備受鼓舞！未來我們會繼續保持這份用心，守護好每一處細節，也熱切期待您下次出行時，能再次選擇本店，重温這份滿是暖意的優質住宿體驗～

Response from Property: 【超長“待機”延遲退房至14:00】【高端餐飲到衚衕小吃全【百項免費增值服務】【梅蘭芳故居念歷史名伶】【遠觀北海白塔風采】【❤️都市裡的世外桃源😍】【酣暢的shopping感受】非常感謝您對“秋果”的認可和表揚， 與您相見在秋果是緣分，能夠為您服務是我們最幸運的事，我們會更加用心的為在旅途中奔波勞累的您們帶來舒心，秋果正在努力打造更好的都市人文精品酒店，喜歡我們記得常常關注我們並把小秋果推薦給您身邊的朋友哦~衷心地期待您的再次光臨！祝您事事順心。

Response from Property: 【高端金融中心的靜謐宅院】親愛的客人，特別感謝您把入住的這些細節都分享出來，每一句認可都像小太陽一樣，讓我們心裏暖暖的～​您説房間展示得好、離地鐵站近，這兩點我們一直很上心。房間佈置時就想着既要實用又要讓人看着舒服，而靠近地鐵站能讓大家出行少走彎路，省時又省力，聽到您覺得方便，我們就特別滿足。​服務人員的友好和房間的乾淨，更是我們每天都在綳緊的弦。小夥伴們始終記着要用微笑和耐心對待每一位客人，客房衞生也堅持按高標準打掃，能讓您感受到這份用心，就是對我們工作最大的獎勵呀。​至於價格實惠，這是我們想一直堅持的初心 —— 讓大家花合理的錢，住得舒心又安心。能被您評為 “不錯的選擇”，是我們最珍貴的榮譽了。​咱們特別盼着您下次再來，到時候一定讓您看到我們更多的進步，祝您每次出行都順順利利，收穫滿滿呀～​