CHEERMAY HOTELS· Beijing Temple of Heaven Branch Guest Reviews
4.4/5
600 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
Filter by:
Sort by:
All reviews(600)
Positive reviews(556)
Reviews with photos/video(131)
Convenient location(57)
Classy environment(51)
Friendly front desk staff(46)
Easy to get around(26)
Many amenities(24)
Convenient parking(19)
Average sound insulation(18)
Close to scenic area(10)
Negative reviews(44)
Trung
Preferred Quality Double Bed Room (No Window)
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The room was nice and clean. The staffs were really helpful. The hotel was situated at a good location, close to Tiantan park and Qianmen street. There was a bus stop right next to it so it’s pretty convenient to move around. This is a no smoke hotel so you will not be bothered by the smoke smell. Overall, relatively good 😊
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Les McGregor
Preferred Quality Double Bed Room (No Window)
Stayed in Jan 2025
Travel with friends
9 review
2.2/5
Posted on Feb 28, 2025
We booked in the Cheermay Hotel and specifically asked for a no smoking room. The entire hotel smelled of stale smoke. The passages were dirty and smelly. The room stank as did the bedding.
We survived the night but decided to check out early. Through trip.com we were able to get the balance of our 5 night stay refunded.
Response from Property: Dear guest: Thank you for your valuable suggestions. In order to make guests feel at ease, the hotel changes the toiletries and bedding for each guest. Each room will be sprayed with air freshener and deodorizer after the room is finished. It will be sold only after it is confirmed that there is no smell. However, everyone's sense of smell is different, so if you have an unsatisfactory accommodation experience, we will pay more attention to the details in this regard. Thank you for communicating with us in time. For your next visit, we will do better!
Dumi94
Preferred Quality Double Bed Room (No Window)
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 12, 2025
I had a wonderful stay at CHEERMAY HOTELS : Beijing Temple of Heaven Branch! From the moment I arrived, the staff was incredibly friendly and welcoming. The receptionist was especially kind, helping me with translations whenever I had trouble understanding something. I was pleasantly surprised to receive a room upgrade with a window upon arrival, which made my stay even more enjoyable.
The hospitality was excellent, and the cleanliness of the room was impeccable. Additionally, the hotel’s location made it easy to access major attractions around Beijing, which was a huge plus. I truly appreciate the warm service and attention to detail, and I would highly recommend this hotel to anyone visiting the city! 🏨✨👍😊
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Frederik
Comfy Family Room
Stayed in Dec 2024
Travel with friends
18 review
3.0/5
Posted on Jan 25, 2025
The first room we got looked very ugly, and the facilities and walls were partly damaged. Though the worst part of it was that there was a very intense disgusting smell in the air, coming from the bathroom drain next to the toilet. It also did not feature any windows, even though we booked a room with landmark- and city-view. According to the staff, no rooms with windows were available. After a day, we could switch to a room that was significantly better. Still, the hotel looked kind of cheap and the walk to the mtro station was pretty long. Can only recommend thid if place if you are really really on a budget.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. When you came to check in that day, there was only the last family room without window left, so we couldn't change the room for you in time, which caused you a bad experience. I'm really sorry. This room may not be smelly, probably because it is a windowless room, so the air circulation is not very good. It is recommended that you choose a room with window next time. The hotel is about ten minutes' walk from Yongdingmenwai subway station. There are buses and shared bicycles at the door. It is very convenient to walk to the Temple of Heaven Park for five or six minutes. Your valuable comments are very important to us. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Preferred Quality Double Bed Room (No Window)
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 10, 2025
Very good hotel! Super safe and very comfortable during my stay, the staff was very willing to help in any situation.
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Guest User
Quality Relaxing Movie Room
Stayed in Dec 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 1, 2025
I had a problem with my passport and all the staff were a really great help. Very Kind!
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Astromax
Preferred Quality Double Bed Room (No Window)
Stayed in Aug 2024
Solo travellers
1 review
4.5/5
Great
Posted on Sep 23, 2024
The two people I interacted with at the reception were very kind, and patient enough to write and translate what I could not understand. They were very helpful, and when I arrived, I was given an upgrade to a room with a window. In the end, I had to cut my sojourn here short and once again, the receptionist helped me a lot.
The room is what I expected so far. It's quite big, the bed is nice, and there are two restaurants right next to the hotel. I'd book here again.
The only criticism I have is that the walls are too thin and I could hear people too much, it even woke me up at some point. I could hear them plug something in the power outlet. ^^
Response from Property: Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy! Thank you for your support and care for us!
Guest User
Quality Select Double Bed Room
Stayed in Aug 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Located within walking distance of the south gate to the heaven temple park, it was the perfect location for me. Room was decent and tidy but don't expect anything fancy. Overall excellent for the price considering location.
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Preferred Quality Double Bed Room (No Window)
Stayed in Aug 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Sep 6, 2024
One of the best hotels I ever stayed in. Clean comfortable, and the staff have helped so much.
Response from Property: Dear customer: Thank you for your stay and feedback. Your satisfaction is our driving force. We look forward to seeing you again!
Guest User
Preferred Quality Double Bed Room (No Window)
Stayed in Jan 2025
Family
1 review
3.5/5
Posted on Mar 4, 2025
"The room was cold and had poor conditions."
Response from Property: 尊敬的客户您好:感謝您的入住並且給予的點評,酒店所有的房間都是有中央空調的,在您入住期間有任何的問題都可以第一時間聯繫酒店前台幫您解決問題,再次跟您致歉,期待您的再次光臨!
lin_lin_wang_wang
Guestroo (Double bed)
Stayed in Jun 2024
Family
10 review
4.5/5
Great
Posted on Jul 21, 2024
Everything great except , service. They were so unfriendly. I’m a foreigner and they were questioning me way too much and kept mumbling “aahhh foreigner , too troublesome” ( I speak Chinese and I was so irritated at the point)
Response from Property: Dear guest! Thank you for choosing Chaoman Hotel Beijing South Railway Station Tiantan Branch. I am very sorry that I did not give you a perfect stay experience. The hotel is located less than 1 km from Tiantan Park and has a superior geographical location, adjacent to Beijing South Second Ring Road. , if you have any needs during your stay, you can call the front desk and contact Xiaoman. Xiaoman will help you deal with it as soon as possible. I hope you can give us a chance to make rectifications. Don’t be disappointed with Xiaoman in the future. , we must be strict with ourselves and show our best side to everyone. We look forward to your visit again.
Response from Property: 尊敬的賓客:您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Anonymous User
Quality Premium Choice Twin Room
Stayed in Jun 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Jul 22, 2024
Was really great
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Preferred Quality Double Bed Room (No Window)
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 19, 2025
The surrounding is very quiet, not noisy at all, the service is warm, it feels like home, the room is clean, you need to swipe your card to get on the elevator, the location is obvious, very quiet, no noise, it feels very safe, the bathroom flushing faucet is large, and it is very comfortable to take a shower
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好! 非常感謝您對我們酒店的支持, 我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的, 同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店! 真誠期待您的再次光臨