Crowne Plaza Beijing Badaling Reviews

We stayed here during a short holiday. The staff was nice and there were no problems. The main issues were that the management and scheduling were not up to par, the pricing strategy was rigid, and the suite design was not reasonable (the toilet was bigger than the children's room, and the sliding door between the toilet and the children's room was not soundproof). One staff member of Batada Park is responsible for dressing children in climbing equipment clothes for three projects and is too busy to handle it. There was no coordination for check-out and cleaning in batches, which resulted in a backlog of guests arriving at noon in the lobby. We arrived at around 2:00 and checked in at around 4:00. In addition, the hot spring does not provide a buffet, and lunch is charged extra, but the ticket price is the same as the average price of hot springs in the city that include lunch. The hot spring and the hotel have the same owner, but the billing is separate. Kayaking and other services are charged separately, and there are no discounts for hotel residents (even if the price is raised a bit to give guests a discount, customers will feel better psychologically). Although we gave away tickets to the children's playground due to late check-in, there were still many extra charges overall. It is recommended to set a default package price for each room type with a children's playground or hot spring. The package price is higher, but it is cheaper than buying them separately. This can also promote sales and repeat stays. It’s probably because the hotel and tourism industry in Beijing is not competitive enough, and large companies don’t have to worry about this business.