Guest Reviews of The Universal Studios Grand Hotel
9.5/10
Outstanding
22529 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.4
Service9.4
Cleanliness9.6
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All reviews(22529)
Positive reviews(22045)
Reviews with photos/video(7248)
Perfect for kids(1300)
Delicious breakfast(934)
Friendly front desk staff(816)
Luggage delivery service(385)
Has facilities for children(231)
Close to amusement park(180)
Delicious buffet(137)
Negative reviews(484)
Shanmuweiertali
Deluxe Double Queen Room
Stayed in Dec 2025
Family
27 review
10/10
Outstanding
Posted on Jan 12, 2026
A perfect trip! The hotel facilities are complete, the environment is clean and hygienic, the bedding is comfortable, and the sound insulation is excellent. The service is enthusiastic. Being right next to the park saved us a lot of time. The hotel restaurant stays open very late, so we could grab some BBQ after we finished exploring the park.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel! We are delighted to have made your trip memorable. We look forward to seeing you again at Universal Studios Hotel and embarking on a new Hollywood movie journey! Have a wonderful day. Universal Studios Hotel
Jule
Deluxe Double Queen Room
Stayed in Dec 2025
Other
18 review
10/10
Outstanding
Posted on Jan 9, 2026
Staying at the Universal Studios Hotel allows you to enter the park at 8 AM! They even upgraded our room for free, and the view was pretty good! Very satisfied! The hygiene and cleanliness were also excellent!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel! We are delighted to have made your trip memorable. We look forward to seeing you again at Universal Studios Hotel and embarking on a new Hollywood movie journey! Have a wonderful day. Universal Studios Hotel
_WeChat41870****
CityWalk View Double Queen Room
Stayed in Dec 2025
Family
8 review
9.0/10
Great
Posted on Jan 8, 2026
The environment is pretty good. Getting to enter the park an hour early was fantastic! We managed to hit two rides first. The service was also very attentive. The only downside was that the room wasn't smart-enabled, and pulling the curtains by hand was a bit cumbersome. We skipped breakfast to take advantage of the early entry, getting some extra sleep before heading straight to the attractions. We booked a room with a view, and they gave us one right in the middle, which was excellent! Thumbs up!👍
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6/9
Response from Property: 尊敬的客人,您好!感謝您選擇入住環球影城大酒店並與我們分享您的入住體驗!我們將不斷優化從而提升整體的標準,竭力為賓客打造更好的體驗。期待您能再次光臨!環球影城大酒店
Liuzhushijiandexiong
Deluxe Double Queen Room
Stayed in Dec 2025
Family
26 review
8.7/10
Very good
Posted on Jan 6, 2026
The only advantage of this hotel is its convenience – incredibly convenient! You can access the park directly from the lobby downstairs, and you get an hour early entry. The VIP service reception is also located downstairs. We paid to upgrade our room upon check-in and stayed in the Minions-themed room, which my child loved due to all the Minions elements. However, the room facilities were quite basic, and the toiletries were of very poor quality. As for service, the doormen were proactive, but the lobby staff were pretty average, a significant step down from Disney hotels. Still, if you're coming to Universal, I'd still recommend this hotel because it's just so close.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel and for providing us with your valuable feedback. We will communicate with the relevant departments based on your feedback and make improvements accordingly. We will also take this opportunity to carefully review and examine every detail of our operations to strive for an even better stay experience. We look forward to your next visit! Universal Studios Hotel
Bei88
Deluxe Double Queen Room
Stayed in Dec 2025
Family
5 review
10/10
Outstanding
Posted on Jan 4, 2026
Everything from the environment to the facilities was superb, and the room was very clean. I really liked the toiletries like the toothbrushes; these small details showed how much effort the hotel put in. The staff were warm and polite, making me feel very welcome. Highly recommend. Great value for money.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel! We are delighted to have made your trip memorable. We look forward to seeing you again at Universal Studios Hotel and embarking on a new Hollywood movie journey! Have a wonderful day. Universal Studios Hotel
Guest User
Kung Fu Panda Double Queen Room
Stayed in Dec 2025
Family
2 review
10/10
Outstanding
Posted on Jan 3, 2026
Premium check in was very smooth
Bellboy helped even in translation very fluent
Felt very warm welcomed
Kong Fu panda room overwhelming
Birthday cake celebration was provided
Would recommend resturants booking in the park through the hotel or recommendations at least, specifically to accommodate halal food.
Response from Property: Dear Distinguished Guest, Thank you for choosing and staying at The Universal Studios Grand Hotel! We are delighted to know that you enjoyed your stay recently. We are looking forward to welcoming you and entering a world of Hollywood glitz and glamour again! Universal Studios Grand Hotel
Guest User
Minions Double Queen Room
Stayed in Nov 2025
Family
4 review
9.5/10
Amazing
Posted on Jan 10, 2026
Kids love the hotel room alot despite smaller room size compared to other hotels that we stayed in Beijing.
Response from Property: Dear Distinguished Guest,Thank you for staying with us at The Universal Studios Grand Hotel! We are constantly working to improve our facilities and services to ensure the best experience for our guests. We are looking forward to welcoming you and entering a world of Hollywood glitz and glamour again! Universal Studios Grand Hotel
M314332****
Deluxe Double Queen Room
Stayed in Nov 2025
Family
4 review
10/10
Outstanding
Posted on Jan 4, 2026
It's convenient to enter the park, and after watching the light show at night, you don't have to rush out. The itinerary isn't tiring, and you can even enter the park an hour early on the second morning. The hairdryer is Laifen, which is pretty good~
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel! We are delighted to have made your trip memorable. We look forward to seeing you again at Universal Studios Hotel and embarking on a new Hollywood movie journey! Have a wonderful day. Universal Studios Hotel
M249031****
Deluxe Double Queen Room
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Jan 9, 2026
This really saved us a lot of time and was so convenient! Getting early access to the park meant we skipped the lines for 2-3 rides. We entered the park at 5:30 PM the day before, and the queues were quite long then. But by getting up early the next morning, we were able to enjoy three rides without any waiting. It was also easy to order takeout; just a quick trip downstairs to pick it up.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel! We are delighted to have made your trip memorable. We look forward to seeing you again at Universal Studios Hotel and embarking on a new Hollywood movie journey! Have a wonderful day. Universal Studios Hotel
MChowLiu
Deluxe Double Queen Room
Stayed in Nov 2025
Family
1 review
9.5/10
Amazing
Posted on Dec 30, 2025
Always enjoyed staying at the hotel. Wished the amenities could be a bit more sophisticated but the kids club and gym is good. The new addition of the green and go is nice but not quite a sitting place to hang out in.
Response from Property: Dear Distinguished Guest,Thank you for staying with us at The Universal Studios Grand Hotel! We are constantly working to improve our facilities and services to ensure the best experience for our guests. We are looking forward to welcoming you and entering a world of Hollywood glitz and glamour again! Universal Studios Grand Hotel
Qigemingzihaonana
Hollywood Boulevard View Double Queen Room
Stayed in Nov 2025
Family
6 review
10/10
Outstanding
Posted on Dec 29, 2025
Great for families with multiple kids. When they get tired from playing at noon, they can just go upstairs for a nap and then come back down to play again after resting. The soundproofing isn't bad; it's acceptable. The front desk even helped arrange a central location, so overall, it was pretty good.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel and sharing your experience with us! We will continue to optimize and improve our overall standards to create a better experience for our guests. We look forward to your next visit! Universal Studios Hotel
Marjaneh
Deluxe Double Queen Room
Stayed in Nov 2025
Couple
13 review
10/10
Outstanding
Posted on Dec 29, 2025
We had a wonderful stay at this hotel. The rooms were clean and comfortable, the atmosphere was relaxing, and the staff were friendly and attentive. Everything was well organized, which made our stay very enjoyable.
Response from Property: Dear Distinguished Guest, Thank you for choosing and staying at The Universal Studios Grand Hotel! We are delighted to know that you enjoyed your stay recently. We are looking forward to welcoming you and entering a world of Hollywood glitz and glamour again! Universal Studios Grand Hotel
lxdxx
Deluxe Double Queen Room
Stayed in Nov 2025
Family
27 review
10/10
Outstanding
Posted on Dec 29, 2025
Early Bird Special - Get 1-hour early park access (this is not an admission ticket). Being able to enter the park early allowed us to quickly hit a few popular rides, saving us from needing a Fast Pass.
The hotel's location is excellent, making it super convenient to get in and out of Universal Studios. The service was also very thoughtful; they even provided a humidifier for us 'Southern little potatoes' (a colloquial term for southerners visiting the colder north).
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您選擇入住環球影城大酒店!很高興能夠為您的出遊帶來美好的時光。期待與您再次相遇環球影城大酒店並開啟新的荷里活電影之旅!祝您有美好的一天。 環球影城大酒店
M11218****
Minions King Room
Stayed in Nov 2025
Family
12 review
6.7/10
Posted on Dec 27, 2025
The room decor was quite interesting, with a Minion theme, and we even got complimentary cookies and bananas. A minor drawback was the room's location; being on the fifth floor (a bit low), there was absolutely no view from the window. The front desk service was standard – polite but not overly enthusiastic. When I asked for batteries, they said there was nowhere nearby to buy them, only for me to later discover that the hotel's souvenir shop actually sold both batteries and hand warmers. Compared to the Shanghai Disneyland Hotel, the service here could definitely use some improvement. On a positive note, the cocktails at the lounge were excellent and very tasty.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel and for providing us with your valuable feedback. We will communicate with the relevant departments based on your feedback and make improvements accordingly. We will also take this opportunity to carefully review and examine every detail of our operations to strive for an even better stay experience. We look forward to your next visit! Universal Studios Hotel
Maocatmaomao
Deluxe Double Queen Room
Stayed in Nov 2025
Travelling with friends
69 review
10/10
Outstanding
Posted on Dec 26, 2025
I recently stayed at this hotel, and my overall experience was very satisfying. It met my expectations in terms of location, facilities, and service.
**Location**
The hotel's location is extremely convenient, right in the city center. Transportation is easily accessible in all directions, with the subway station just a 5-minute walk away. There are plenty of commercial facilities nearby, including shopping, dining, and entertainment, making it very convenient.
**Facilities**
The hotel's facilities are modern and comprehensive. The room was spacious and bright, clean and tidy, with a comfortable bed that allowed for a great night's sleep. The bathroom facilities were also very advanced, with ample hot water and high-quality toiletries. Additionally, the hotel has a gym and a swimming pool, both well-maintained and enjoyable to use.
**Service**
The hotel staff were very professional and friendly. From check-in to check-out, I felt their attentiveness and care throughout. The front desk staff, in particular, processed check-in very quickly and provided detailed information about the hotel's facilities and services. Room service was also excellent; the room was cleaned thoroughly every day, and bed linens and towels were changed promptly.
**Dining**
The hotel's breakfast offered a rich variety of Chinese and Western dishes. The ingredients were fresh, and the taste was excellent. The dinner buffet was equally satisfying, with a diverse selection of dishes and authentic flavors, and the service staff were very attentive.
**Summary**
Overall, this hotel left a deep impression on me. Whether for a business trip or a leisure vacation, it's an ideal choice. I will recommend this hotel to my friends and look forward to staying here again.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Universal Studios Hotel! We are delighted to have made your trip memorable. We look forward to seeing you again at Universal Studios Hotel and embarking on a new Hollywood movie journey! Have a wonderful day. Universal Studios Hotel