Starway Hotel (Beijing Jiuxianqiao Chaoyang High-speed Railway Station) Reviews

Response from Property: 尊敬的賓客： 您好！ 感謝您 5 分的點評哦！ 每個城市總會有讓人惦念的理由， 每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望星程會是您回憶裏最温馨最獨特的那個！ 祝： 安好！

Response from Property: Dear Guest, We take your detailed and valuable feedback very seriously and have taken the following targeted measures based on your specific feedback. First, regarding the significant oversight in room cleaning, we immediately conducted a thorough review. On the same day we received your feedback, the housekeeping department and front office management team urgently reviewed the cleaning records and procedures for your room and re-checked and trained the cleaning staff on duty and the other rooms they were responsible for. We have immediately launched a special intensive training program on "deep cleaning and detailed inspection of guest rooms," emphasizing the thorough inspection standards for every corner of the room and any items left behind. We have also introduced a second random inspection mechanism by the front office supervisor to ensure strict control over cleaning quality. Management's Apology and Follow-up: This incident has been directly handled by the hotel management. We once again express our sincerest apologies for the extreme discomfort and inconvenience this matter has caused you. We fully understand that this has affected your basic trust in the hotel. To express our apologies, if you would like, please provide your check-in information via private message so that someone can contact you further. Your feedback has served as a wake-up call, making us acutely aware that we cannot afford to be complacent in our core hygiene management. We value your appreciation of the convenient location, but we consider the hygiene issues you pointed out as a top priority that must be thoroughly addressed. We sincerely hope you will give us a chance to make amends, so that we can provide you with a truly clean, comfortable, and safe place to stay during your future travels. We look forward to your next visit and witnessing our improvements firsthand.

Response from Property: 親愛的客人，感謝您對酒店的認可，我們會繼續努力下去，為更多的顧客熱情服務，讓大家都感覺到家的温暖。酒店一直致力於提供高設施和服務！您的滿意就是對酒店最好的認可！也希望您能繼續支持酒店。您有空了就常來看看，坐坐，看看書，聽聽音樂。感謝親對我們的喜愛，真誠歡迎親再次來酒店做客哦！

Response from Property: 尊敬的賓客：您好！感謝您的點評哦！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望我們店會是您回憶裏最温馨最獨特的那個！常回家看看哦，祝：安好！

Response from Property: 品質不變，信任不變，堅守不變，遠離城市的喧囂，獨享一方安靜自由的空間，酒店致力於給賓客最好的入住體驗，期待與您的下次相遇，祝您生活愉快！

Response from Property: 尊敬的賓客：您的評價是我們前進的最好動力，我們會不斷提高酒店員工的服務意識，重視服務品質的提升。酒店全體員工期待您及您家人的再次光臨！祝您生活愉快！

Response from Property: 尊敬的賓客：您的評價是我們前進的最好動力，我們會不斷提高酒店員工的服務意識，重視服務品質的提升。酒店全體員工期待您及您家人的再次光臨！祝您生活愉快！

Response from Property: 尊敬的賓客：您的評價是我們前進的最好動力，我們會不斷提高酒店員工的服務意識，重視服務品質的提升。酒店全體員工期待您及您家人的再次光臨！祝您生活愉快！

Response from Property: 尊敬的賓客您好！非常感謝您選擇入住酒店。首先對您不盡如人意的體驗深表歉意，非常感謝您對我們服務工作不足之處的提醒。在得到您的訊息後酒店非常重視，立即將訊息反饋至客房部進行改進。客房部立即召開了專題會，重申在今後的服務工作中必須按照規範與要求嚴格執行，並加強對員工的日常培訓教育與督導。要求以賓客的滿意為宗旨做好各項服務工作，把放心、滿意留給每一位來自不同地域的賓客。在此再次表示對您的歉意，同時期待着您的再次光臨。謝謝！

Response from Property: 尊敬的賓客：您的評價是我們前進的最好動力，我們會不斷提高酒店員工的服務意識，重視服務品質的提升。酒店全體員工期待您及您家人的再次光臨！祝您生活愉快！

Response from Property: Dear Guest, thank you for your recognition of the hotel. We will continue to strive to provide warm and welcoming service to more guests, making everyone feel at home. The hotel is committed to providing high-quality facilities and services! Your satisfaction is the best recognition for the hotel! We also hope you will continue to support the hotel. Please feel free to visit us often, relax, read a book, and listen to music. Thank you for your patronage, and we sincerely welcome you to visit our hotel again!

Response from Property: Dear guest, thank you for your five-star review! We are so happy to receive your recognition. Providing you with satisfactory rooms and attentive service is our goal, and we look forward to your next stay!

Response from Property: 尊敬的賓客：您的評價是我們前進的最好動力，我們會不斷提高酒店員工的服務意識，重視服務品質的提升。酒店全體員工期待您及您家人的再次光臨！祝您生活愉快！

Response from Property: Thank you for your positive review. We are honored that your stay provided you with a warm and comfortable experience. We will continue to work hard to serve every customer with our best efforts, perfect every detail, and strive to provide you with the most comfortable service experience.