PALACE Hotel (Beijing Zhongguancun Suzhou Street Branch) Reviews

The hotel's location is pretty good, with plenty of food options nearby. However, the room was tiny, and the soundproofing was quite poor, so I didn't get much rest. On the plus side, there was complimentary water and drinks in the room, and they refilled them after we finished.

Excellent! It's clean, hygienic, and the breakfast is also good.

Check-in was supposed to be at 2 PM, but we were only able to check in at 4 PM, so we had to wait in the lobby for quite a while. I booked for several days, and the location isn’t very close to the MRT—you have to walk a bit. Also, even though I stayed for many days, the cleaning staff didn’t change the bedsheets daily. The room is spacious compared to many hotels, but there’s no window—so if that matters to you, avoid booking a windowless room. Overall, the stay was still okay.

We stayed for 5 nights. Overall the experience was average. The rooms are small, but it is Beijing, so I understand. They gave us a room with practically no window. The problem was that there was a lot of cigarette smoking on my floor, I assume in other rooms or corridors. The smoke would come into my room through the vents. We couldn't sleep properly most nights due to the smoke. One day all my clothes and towels, etc. were all smelling like cigarette smoke. The cleaning staff would provide fresh towels and clean up the room everyday, but it could only help so much. There should really do something about the smoking problem. I wish I had asked them for a different room the very time I got there.

Very decent, simple hotel located right next to Peking University.The hotel staff was kind enough to let me check in early.

It was a great stay. Clean rooms, tasty breakfast and a funny cleaning robot which was driving around all the time :) Very near to Peking University. By subway also in short time at Sightseeing spots like the Forbidden City. Near the hotel manifold Restaurants ensured that we collected lots of great evening experiences.

Poor experience overall. Staff are not helpful and can be insensitive

Staff is warm and friendly. Rooms are new and clean. Offers free laundry with dry machines. Would be better if the chair in the room had backrest.

I really have a great and awesome stay at this hotel. All the staff was really kind and willing to attend any reques. The hotel is very clean and new. My first trip was attended by zhiwei, who is so friendly and attentive and very helpful. And my second trip when I encounter an hotel issue at peking university 北京大学中关新园1号楼. I immediately called Zhiwei to assist me in arranging the stay in PALACE Hotel. Really appreciate Zhiwei for the extra mile ,understanding customer needs, providing quick service, effective customer service management, and being customer-first. You went above and beyond to help me, and I truly appreciate your patience and dedication. Thumb up!

Great staff!

My whole stay here was just outstanding. Excellent staff, rooms, and cleanliness standards.

Very conveniently located if you visit Peking university. And new, quiet and very clean. Good breakfast buffet. I would stay there again!

good service, very impressive with Xiao Wang he is very active with nice smile and help.

It’s great location if you’re visiting Peking university.