Anonymous User
October 15, 2023
The hotel's service of helping deliver takeout upstairs at night is quite good. But there are some things that I can’t understand. On the day I checked in, I informed the front desk that I might extend my stay the next day. I wasn’t sure at the time. The front desk told me that I could extend my stay at Ctrip’s original price, and I applied for extension the next day. I was told that the fee for extending my stay that day was much higher than the previous day. Then I said that yesterday I didn’t say that I could extend my stay at the original price at the front desk, so I didn’t place a reservation. The result was that I didn’t say this, even though In the end, I extended my stay at Ctrip's original price, but I was not satisfied with this incident. I was bitten to death by mosquitoes in the room the night before I checked out. I also swatted two mosquitoes to death. Because it was too late, I had to catch a flight the next day and didn't tell the front desk. After I checked out, I reported the matter on WeChat, but the reply was cold. One sentence: There is an electric mosquito coil in the room. After I replied that I don’t know, the hotel sent me a “daze” emoji on WeChat. Because I was bitten on the thighs, back, and neck (relatively minor), I bought some medicine and reported it to the hotel after I returned to Wuhan. The hotel replied and asked if they could take a photo of him, and offered to provide private compensation. I paid for the medicine. I said no, but the hotel still wanted to compensate me for the medicine again and again. I bought the medicine twice, and after I reported the cost, the hotel asked for my receipt again. After I provided it, they asked me again. They asked me for medicine boxes and other things. I didn’t want compensation, but just reported the problem. The subsequent communication from the hotel made me more and more disgusted. It was the hotel that took the initiative to compensate me for the cost of buying medicine. One moment it said it was personal, and the next it said Finance disagrees and dealing with the problem is more irritating than the problem itself! ! !
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