Worst hotel avoid at all costs. We booked this holiday through Jet2 and we were very excited at the prospect of a much-needed break. However, the reality of this hotel is very different and I wish I had believed the reviews from the UK. I wrote a 5000 word complaint detailing everything that had gone wrong on this holiday, and to be honest, it will be difficult to write down everything that was wrong on here. To summarise the hotel is old dated dirty and dangerous. The staff barely speak any English now, while I do not expect people to speak English outside of a resort when you are in a five star international resort you expect multilingual more than just basic language. I spent the entire week using using Google translate to converse with people and explain what was wrong. Our first room was mouldy and dirty with paper, thin walls. The air-conditioning did not work. Our second room also had some mould, but given it was less than the first, it seemed to be about the best we were going to get, it was still dated with loose wires, a fuse box with no cover holes in the wall and extremely dangerous fittings. Our second room also had no air-conditioning and when you are in 30° heat you expect more than just a fan. we were continuously fobbed off by the hotel staff about why it was not working but given it did not work anywhere within the hotel, nor in any of the other rooms from the guests, we asked they appear to have turned it off. It was suggested in the end that we just sleep with the door open. At least our second room had a locking patio door. The first room did not. My son sustained a number of injuries while staying at the hotel due to dangerous fittings in the hotel room, such as a extremely heavy metal object hung from the ceiling with what is the equivalent to a picture hook that fell down, cut his head open and has left him with a scar for Life had it of been a baby it would’ve killed it. We sought medical attention for this injury at the time and receive medical care. The hotel tried to make us sign a form to say we had refused. I wrote on the form to say this was not the case Jet2 have refused to take any responsibility because we did not go to the hospital which is totally disgusting given they were sent medical reports and photographs of the wound as well as the offending item. It was all reported as soon as it happened to both Jet2 and the hotel staff. The interior of the landings was faded, worn and dirty with threadbare carpets, marks and holes up the walls. While the entrance and reception appeared very grand The hotel was a state. Around the pool, there were broken tiles which were dangerous bits of broken brick splinters on the woodwork. On our first full day there, my son got injured on the unsafe waterslides these were by non English-speaking lifeguards, who are more interested in their phones than actually watching what was going on. in fact, all of the staff spoke, Russian perfectly well, but hardly spoken Eng
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