Grand Mercure Hotels in Belem

The Ibis Belem Aeroporto is probably the best choice if you need to stay near Belem airport for a late arrival or early departure. Check-in counter is sometimes busy also late at night or early morning as there are passengers and crews arriving all the time , nevertheless it’s always quick and efficient. Rooms are standard Ibis rooms and are very clean. Uber from the airport is just a few minutes and is really cheap, the area around the hotel doesn’t offer much, there is a convenience store and a pharmacy in walking distance. All the staff is professional and helpful.

My stay was short, I returned from Salinopolis-PA and arrived in Bethlehem around 19:00 a.m. 02/03/2022, we needed a place to take a bath and sleep a little, because my flight was marked at 2:20 a.m. 03/03/2022, short stay. When we arrived in the room we noticed that the bathroom was not warming, we called to the reception to complain and the attendant told us that he would act on maintenance and that would be resolved in 15 minutes. We went out for dinner and returned around 21:00, the problem persisted, we contacted the reception that told us that in 15 minutes they would solve, they didn't solve, they didn't exchange our room and stayed for that right, i.e., The hotel did not offer the minimum we expected to have a hot bath for rest. I don't host again in this category of Ibis, the bed bed is very uncomfortable and the acoustics of the rooms is bad (a characteristic always present in all Ibis that I have already hosted), the good part is due to the location.

Hotel located in gorgeous old colonial-style building. Beautiful decor. Room was very large and spacious. Lack of insulation of windows meant lots of street noise early in the morning. Area around the hotel felt unsafe at night: need to take taxi (or Uber). Staff were just atrocious: front desk staff had no clue how to check in a guest: I had booked online on the hotel website, and communicated with the hotel by email before arrival, but front desk had trouble to locate my booking and kept asking for my contact details… checkin took forever. A/C unit in room leaked water: not just the occasion drip, but almost a waterfall - when informed, front desk staff just shrugged shoulders. Bed sheets were too short for bed (at foot end of bed, we were basically sleeping on the bare mattress). when asking about this at the front desk, they claimed the picture we showed was from another hotel (!)… until we dragged them to our room to show the bed. Despite assurances from restaurant staff and front desk staff the night before, breakfast starts at 7am, and not a minute earlier! (Even if the buffet is ready and you have a tour guide picking you up, no chance to get anything to eat before 7am) Not sure if it was lack of training or a general lack of interest in customer service, but service at this place is BAD!

It is a good location, in the direction of being close to the airport and to the tourist points, but on the other hand it is in a very ancient and dangerous part of the city (not walking the night). The hotel is very good price, the room is comfortable and clean (air conditioning, fridge, safe, TV).

The hotel is located in a safe part of town with lots of places to eat nearby. Quick and easy taxi ride to other touristic areas. The room itself was spacious and maintained fine. I did, however, occasionally notice a strange sewage smell in the hallway similar to that mentioned in other reviews. Breakfast was OK, but nothing special. My main hesitation involves customer service. The front-desk is simply not friendly, will not go out of their way to be helpful, and are insufficiently trained to welcome non-Brazilians.

Overall, we got a very cheap deal for 8 nights and for the price we paid, it was ok. However, there is still a lot they can improve on. We know Belem is not the most internationally oriented city. However, when booking a Mercure, you would expect the guest-facing team to speak English. Throughout the stay we met 3 receptionists with 75% English. The other team members 0, which made communication quite hard. We booked a Superior Room, as from reading other reviews, we could figure out these were quite recently renovated. Being a global company and French brand, you would expect a renovated room to have universal power sockets. Unfortunately, they did not. It was our first time in Brazil and we are from Europe. Our phone chargers fit in the power socket just fine, but the laptop charger did not. We never knew there was a difference. Strangely enough, the hotel only had adaptors from Brazil to Europe, not the other way around. Already quite annoyed, we decided to purchase one ourselves outside. Unfortunately, that also turned out to be an impossible task. Could not find it anywhere. Next day told reception we would look for it ourselves as well, but if they could please ask their purchaser to find an adaptor. We still did not find it ourselves, the hotel did not even bother to look. So, on the third day I got quite upset, as I was not able to work on my laptop. I asked the receptionist if I could speak to the manager. One lady came, we never were told her name or job title, but then the receptionist had to translate as even the manager did not speak English. We gave her the actual charger to keep with her so they could find a suitable adaptor. When returning in the evening there was an adaptor in the room with a handwritten note stating they found us the adaptor we need. NOT, it was the same one from Brazil to Europe. We actually gave the charger, and still we got an adaptor which does not fit. Of course, immediately we went down again. Then one guy from the Maintenance team looked at it and said he would sort something out. He came very happy to the room after 15 minutes. He actually melted the holes in the adaptor to make them bigger so our charger would fit. Melted!! Huge fire hazard, but ok it worked. Breakfast was in a meeting room due to renovation of the restaurant. That can happen, but there was absolutely no atmosphere created in the meeting room. At least play some background music! Although the variety of food at breakfast was not great, the quality of the items was good! Problem though is that there is no system for refilling empty items on the buffet. Especially scrambled eggs were often unavailable, as they would wait for it to be empty, then inform the kitchen to make more. There was also no registration at breakfast, so they would never know how many more people were still supposed to come for breakfast. Each day there were 2 different fresh juices, from fruits only known to Brazilians we guess. We did not like any of them. Can

The hotel was a great surprise, because it has a very fair price for what it offers. The service of the front desk staff was extremely careful. The location is excellent (only take a little care in the surrounding area), is in front of the beautiful Theatre of Peace and very close to the best tourist points. The room is large and comfortable, with fridge, great shower, very good breakfast, including fresh tapioca. The negative points are very hard trawls and the hygienic paper simple leaves.

We stayed a night before we went to Marajó, the room was simple and the bathroom was tight. When we returned from Marajó we stayed in another room, well better, more comfortable and new air conditioned. The pool was in maintenance, but they made it fast. The location is excellent, close to the Republic Square and shopping Boulevard.

The hotel was very good, old and traditional, good service, we stayed for one night. Although the reservation was coupled we had to ask for a towel and towels, because it had only one. The hot water of the shower was not working. You care for the very demanding and gentle restaurant, let you make the breakfast even before the timetable, because our flight was early.