So disappointing. Longtime committed customers, especially to this hotel. It has declined so badly. Booking in was unfriendly. Customers, not only myself, we're spoken to very curtly. No need for rudeness. I tried to ignore and excuse this but it continued throughout the 2 day stay. Bar, restaurant staff just as unfriendly. Eye rolling and audible sighing when customers asked for drinks etc. Staff come across as fed up and uninterested. Room very tired and worn out. Light shades/ fixtures ripped and falling off wall.