Dream Apartments St Thomas Hall

Trying to phone belfast reception is very hard ,nobody answers the phone ,once we got the 2 codes to enter outside door and room ,very strong smell of smoking cigarettes in bedroom ,sofa u could smell urine ,it was clean but on main busy road ,not like the picture showing on trip site front door banging everything some1 came in or out so not a good sleep ,it done for the 2 nights but won't be back

This place should be called Nightmare Apartments! I sent my ID two days prior as requested and awaited check in instructions which I did not receive! I rang the office 15 minutes prior to my arrival at the apartments! No reply! On arrival there was no-one present! I rang the office again! No reply! Found a ‘chat’ function on their website and manage to get a WhatsApp number for someone… he asked if I’d tried the office number 🙄 he said he was two minutes away from the office and he would send me the check in details! 40 minutes later I get a WhatsApp message off another employee saying the phone lines are down! I ask him to send me the check in details! I then get contacted by a third employee who states they’d tried to contact me that morning because there was a maintenance issue at the premises and I couldn’t stay there! I queried how they had tried to contact me as I hadn’t received any email or any missed call…. She then stated they didn’t actually have my contact details… so I still don’t know how they’d tried to contact me! After waiting for an hour outside the premises I was told I needed to go to their sister apartments at Obel which was 30 mins away in traffic! On arrival into the apartment it was of very poor standard floorboards lifting, chipped furniture, cracked sinks… and worst of all clearly not cleaned properly as there was a used sanitary towel in the bathroom bin! After reading all the horrific reviews on trip advisor for this premise and their one at Obel it was clear that they have regular maintenance issues and regular issues with their phone lines! They charged the men infront £100 deposit per room which by reading the reviews they’ll never see again! Such a disappointment- waiting round cutting into our trip when we were only there for a night! Appalling customer service! Do not book!

DO NOT STAY HERE. We booked for 4 nights and ended up leaving after the 2nd night it was so bad. Let me start with the pros. The apartment is spacious, that was the only pro. Now for the cons. The list is long so I will bullet them out. 1. The front doors slam shut and are LOUD! The slamming of the doors was continuous all through the night. It was impossible to sleep. 2. Walls are paper thin. One can hear full conversations from other tenants. 3. Shower would not drain and full if mold! It overflowed onto the floor, we were taking less than 5 minutes! Oh, forget about having a shelf or anywhere to place your toiletries. 4. Towels. We booked 4 nights for 2 people. We were only given 2 bath towels and 2 small towels. We had to use the small towels to mop up the water from the shower! They did not have any kitchen towels either. 5. Only a half roll of toilet paper! We had to buy more. 6. Washer/dryer. The door was broken so when I got out of the shower the kitchen floor was flooded as well. Had to use the other small towels to mop it up. 8. Check in process. I did not receive any information prior to arrival. We arrived to a locked door and no one on site to help. Called them and had to take a picture of my ID, email it to them, wait for them to receive it. I then had to give my credit card over the phone, which I was not happy about at all while standing outside on a noisy street. 7. Customer Service, or lack of. I called to inform them of the over flowing shower and washer. I was told someone would come to fix them. I also requested more towels. I let them know we would be out but they could enter. No one ever came.