Top Apartments in Belo Horizonte

We went here directly from the Ibis in Vitoria which was amazing! Well....that can’t be said for this one. I checked in prior to arriving ‘because it would save time’ I was told on my email...errr, no it won’t, so don’t waste yours. The receptionist didn’t speak English. Well that’s ok because we’re not Brazilian and no other hotel speaks English either and we managed but Ibis states they do, so it’s a bonus. And in Vitoria everyone spoke English and were so helpful. There was someone in the office who came out and said in English we’d have to wait. After 15 mins waiting for the people in front to be sorted, the English speaking person came out and started checking us in. I explained that I’d done this online. Was told it didn’t matter, he still had to do it. Breakfast, that was a fiasco. We’d paid for this so went into the restaurant to be told we needed something. What? Tokens...the receptionist didn’t really believe we weren’t given them at check in. Breakfast: stale bread, stale cake, flies on food. The taxis outside are intimidating and take up all the space outside restricting you getting another lift from elsewhere. On leaving, all the vehicular entrances and exits were obstructed by several coaches unloading children. Would I recommend this one? No! There’s another couple in belo Horizonte to choose from.

The hotel was very comfortable and well-functioned, but bad couchers, medium bed, medium shower and with little water, dryer and air conditioning did not work when we were using. And the two lifts in the site had operational problems at checkout time, so we had to climb up from stairs to the eighth floor. The other observations are less significant, but it is worth mentioning: the towels were screwed and sweaty, and the dirty walls, and I expected at least the room to work, for the value charged by the daily.

A large fourth. Delicious and tired breakfast. Excellent team care

Fui destratado com muita falta de educação por um dos manobristas do hotel, pedi tranquilo uma informacao para ele chamando ele de Amigo, mas mesmo asssim antes de me responder ele disse na frente de todo mundo na recepcao com uma forte intonação: ” Primeiramente bom dia!!!”...fiquei inconformado pois a forma com que ele respondeu foi como se eu tivesse feito falta de educacao com ele...passou tanta coisa na minha cabeça mas a educação que eu recebi em casa me fez ficar em paz e ainda pedi desculpas ao rapaz caso eu o tenha ofendido porque não usei as palavras bom dia para ele...bom de todo jeito eu solicitei que ele nao manobrasse meu carro que paguei suados 370 mil por ele. Elevador sempre travado e nunca vai no 16 andar...as pessoas que trabalham no hotem nao estao nem aí para o cliente, a impressao que tive é que eu hospedar.lá era um favor para o hotel, pésssimo!!! Outra coisa, levei meu pet e na hora me exigiram cartao de vacina.dele...sorte que eu levei pq no app Hotels.com nao avisa em lugar.nenhum que precisa de cartao de vacina, sugiro que revejam estas informações, agente mal chega e já gera carga de stress.

The environment is very good

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