Spencer Hotel & Spa Chautauqua

A beautifully decorated location with extremely gracious hosts. Helen and LeAnn were so kind and offered assistance at every point of our stay, making us feel at home. I wish we could have spent more than one night! A charming building with some older amenities, sinks, jacuzzi tub were so nice. The bath bombs and soaps/make up remover wipes were a nice touch!

Never got our refund as agreed… the Owner ignored us…a very very old hotel in major need of renovations or demolition. Bathroom space almost inexistent. No staffing. My grand grand parents age owner should sell and retire. Hire a cook, server etc…Way overpriced. Beyond response time and cutting our losses! No need to respond. Will never return!

The hotel is lovely and warm. It has a lot of character and is well maintained. The breakfast was delicious! The location is absolutely perfect to everything on the grounds! The owner and her husband are the nicest people. We loved our stay there!!

This is possibly the most charming hotel we have ever been to. The themed rooms are such a treat. Everything was really clean and LeAnn and Helen went out of their way to make us feel so welcome and at home. The resident puppy, Hannah, is the best girl in the world, and she made our stay even more special. Will definitely be back.

The Spencer Hotel and spa was very nice! The hotel had a very attentive staff that met your every need! Great location and the rooms were very quaint and clean!! Enjoyed the breakfast in the morning and the hospitality of the owners. We would highly recommend for your stay!

Let's just say - they have a good photographer and post compelling photos on their website. On the plus side, you can't beat the location. It's a few buildings down from the Amphitheater, so you can enjoy the evening symphony easily from the porch or terrace. Also, the entire staff was kind and helpful. They really tried to accommodate the guests, but there was this sense that these gals were quite fearful of screwing up. On the downside, the room was straightened up, but it didn't feel clean - especially post-pandemic clean. The room we stayed in had 1-1/2 bathrooms - both very small with no room to hold personal belongings. The shower experience was no better than you'd find at a campground. The amenities were cheap and never replenished, so we ended up buying shampoo, conditioner, and body wash at the plaza store. The floor wasn't level, evidenced by our roller bags rolling around on their own. The bed was way too soft and uncomfortable. There was no airflow in the room and there was no way to control the air conditioning. The windows were permanently shut. Despite the Spencer's charm and history, we won't be staying here again.