Comfort Suites Benbrook - Fort Worth Southwest

The room was very smelly, there was hair and dirt like it hadn't been cleaned properly, as well as half of a cockroach in the hot tub water. They also charged my card (what I thought was an incidentals charge) for a night's stay (cheaper on site than on ******* by the way) after I already paid through *******. Trying to contact them over this has been a nightmare. They wont call me, nor would they talk to *******. It is very frustrating.

The front desk staff was extremely friendly, helpful, and welcoming throughout our stay. The breakfast was good, the rooms were a nice size, and the A/C worked amazingly well, which was especially appreciated. Unfortunately, the cleanliness of the room and hotel left a lot to be desired. The hot tub was not working properly, and the pool appeared to need cleaning. Inside our room, the carpet was heavily stained and looked dirty. The couch was also stained, and there were crumbs left on the floor when we arrived. The bathtub had a grimy feeling when you stepped into it, and even the curtains were stained. While the price was great, I’m not sure the savings were worth how unclean and uncomfortable the stay felt overall. With better attention to cleanliness and maintenance, this property could be much more enjoyable.

The location is very convenient for assessing on and off the freeway. This area is located near the Benbrook neighborhood. There is a convenience store and restaurant in walking distance. The staff is very kind and always willing to please the customers.

Staff was very friendly and helpful. Room was nice and clean. We would definitely stay again.

Clean rooms, decent location. Friendly staff. A few items in room were broken but nothing to affect the stay.

We checked into our room and there was no one at the front desk to help us. We had to call three times to the hotel. When we got to our room it was filthy. There was hair in the bathroom and the comforter was stained and there was trash and dust on the floors. I do not recommend staying here. It is nothing like pictured!

Room was clean and bed was comfortable. Linens were nice and spot free. Staff was welcoming and usually said goodbye to us when heading out. The only issue was the wireless internet, it would not work for the smart TV.

There were no kitchen cooking amenities. Microwave carousel had uncleaned spill from previous guest. Bathroom floor had debris under vanity and in corners. Eileen in breakfast room was very attentive and efficient. Great breakfast. Coffee was great. Staff was responsive to our requests.

Hotel was conveniently located and easy to get to the places we were visiting. Breakfast was good. Room and areas of hotel were always clean. The only thing I had issue with were the height of the beds. Very tall and with me being 5'3" I had a hard time getting on the bed.I had to use the foot stool from the sofa to get up on the bed.