Av. de Roma, 4, Benidorm, Valencian Community 03503, SpainView hotel details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Hotel Gala Placidia 3'''Sup
8.1/10
Very good
47 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.1
Amenities8.1
Service8.1
Cleanliness8.1
Filter by:
Sort by:
All reviews(47)
Positive reviews(34)
Reviews with photos/video(9)
Negative reviews(6)
Gemma H
Stayed in Jul 2026
Family
4.0/10
Posted on Aug 4, 2026
This hotel is very poor the breakfast is what we would call ok and snack bar is edible however evening meals are disappointing to say the very least. The staff are very funny about what drinks you can have on all inclusive and pull their face a lot and are not very friendly. Also the so called family entertainment is non existent u get about 1 hour and you won’t understand it if ur English as its all in Spanish and there idea of entertainment is sticking on just dance also rooms are full of ants and they bite a lot. PLEASE TAKE NOTE THE MAIN POOL HAS BEEN FILLED USING SALT WATER AND CAUSED MOST OF MY FAMILY TO GET SUN STROKE AND CAUSED BURNS TO SKIN AND ILLNESSES, it is very dangerous
Response from Property: Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations. While we are pleased that you found the breakfast acceptable and enjoyed the snack bar, we regret that other aspects of your holiday left you disappointed. We would like to clarify that our entertainment programme is designed for guests of many different nationalities, and our team always strives to make activities enjoyable and accessible for everyone. We also take your comments regarding the food, service and your room seriously, as guest feedback helps us continue improving. Regarding the swimming pool, we would like to reassure you that it is maintained in accordance with all current health and safety regulations. The use of saltwater treatment systems is common in many swimming pools and does not cause sunstroke or skin burns when the water is correctly maintained. We would appreciate the opportunity to learn more about your experience. Please contact our Quality Department at calidad@dynasticresorts.com, so we can investigate your comments in greater detail. Kind regards, Hotel Gala Placidia
cherylmE8752KK
Stayed in Jun 2026
Travelling with friends
10/10
Outstanding
Posted on Jul 9, 2026
Laura o is amazing, love de acuadance with her , she’s funny and friendly we will comeback
Response from Property: Hello Cheryl, Thank you very much for your lovely review. We are delighted to hear that you had such an enjoyable holiday with us and that Laura O made your stay even more special. It's wonderful to know that you had so much fun with the activities and appreciated her friendly and cheerful personality. We will be delighted to share your kind words with Laura O. Thank you for choosing Hotel Gala Placidia. We look forward to welcoming you back very soon.
Anonymous56893
Stayed in May 2026
Travelling with friends
10/10
Outstanding
Posted on Jun 25, 2026
Really good hotel in the centre of Benidorm. There’s a slight hill to get up to it but very easy. Surrounded by multiple supermarkets. Very clean and has two pool options.
Response from Property: Thank you for your review! We're glad you enjoyed the hotel and found everything so convenient. The location really is hard to beat, and it's great to hear the cleanliness and pools hit the mark too. Hope to welcome you back soon!
Lady S
Stayed in Mar 2026
Travelling with friends
10/10
Outstanding
Posted on Apr 15, 2026
Hotel Gala Placidia in Benidorm Alicante, April 2026. Great vibes. Room on 7th floor. Fantastic value for money. Staff extremely friendly and Hotel very clean.
6/8
Response from Property: Thank you very much for your lovely review. We’re delighted to hear that you enjoyed the great atmosphere, the cleanliness of the hotel and the friendliness of our staff. It’s also great to know that you found good value for money during your stay. We hope to welcome you back again very soon at Hotel Gala Placidia
puzza
Stayed in Mar 2026
Family
8.0/10
Very good
Posted on Apr 7, 2026
Nice place to stay, near shops,near plenty restaurants and walking distance to the beach, lovely hotel, good breakfast and love the vegetable paella...
6/10
Response from Property: Thank you very much for your kind review. We are really pleased to hear that you had a good stay with us and that you enjoyed our location, close to shops, restaurants and the beach. It’s great to know that you liked the hotel and especially the breakfast and our vegetable paella – we will be happy to share your comments with our kitchen team. We appreciate your feedback and hope to welcome you again very soon at Hotel Gala Placidia
AlisonD1969
Stayed in Mar 2026
Travelling with friends
8.0/10
Very good
Posted on Apr 13, 2026
This hotel is ok, the rooms are dated. But we didn't spend our trip in the room. The staff are friendly and the food is ok, you wouldn't starve. We paid extra for premium drinks, which I'm glad we did. Overall we had a good long weekend in Benidorm.
Response from Property: Dear Alison, Thank you very much for sharing your experience. We’re pleased to hear that you had a good long weekend in Benidorm and that you appreciated the friendliness of our staff and the food. We also take note of your comments regarding the rooms, as they help us continue improving and enhancing our guests’ experience. We hope to welcome you back again very soon at Hotel Gala Placidia
C606QJsimoneh
Stayed in Mar 2026
Couple
8.0/10
Very good
Posted on Apr 3, 2026
Food I was sooo pleasantly surprised. Came not expecting much but enjoyed it. Staff were so nice. Vanessa behind the downstairs bar makes the BEST pina colada and was lovely. Walls are thin and someone kept being such each night waking us up so sleep wasn’t great but obviously not hotels fault. All in all. It’s a great location, good value for money. Be aware the transfers won’t drop u/pick up outside the hotel so you have to walk and find it yourself without any instructions.
Response from Property: Dear Simone, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you had a lovely break and that you were pleasantly surprised by the food. It’s also great to know that our team made such a positive impression, especially Vanessa - we will be sure to pass along your kind words to her. We appreciate your comments regarding the noise and rest, as well as the transfer arrangements. We take note of your feedback, as it helps us to continue improving the overall guest experience. We’re glad to know you found the hotel to be good value for money and well located. We hope to welcome you back again very soon
Allison B
Stayed in Feb 2026
Family
8.0/10
Very good
Posted on Mar 15, 2026
Came to gala for my sisters 40 th last weekend and had a fabulous time. One bar man was rude but all the others where lovely if you take the time to be nice and pleasant to them then they are the same back Check in was straight forward we where allocated the family room 115 and it was great was a big room with 3 beds and pull out bed no balcony but not bothered as weather was not good, had foam mattress and foam pillows a lovely walk in shower my sister is disabled so we requested a walk in shower rooms cleaned daily and clean towels kettle and a small fridge was also in the room. Drinks where plenty and ok Food was also luke warm but they is a microwave and plenty of choice Snack bar does burgers hotdogs toasties and crisps the poor barman was doing both and doing a good job just be patient he is doing his best You get a plastic token for a plastic cup when you go outside don’t lose it and don’t forget to return your cup or will have to pay for another one It can be very noisy so if your a light sleeper take ear plugs I’ve learnt thro past experience but 115 was lovely and quite All in all I had a blast and already looking to book again hubby will be their in may
Response from Property: Dear Allison, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you had a fabulous time celebrating your sister’s birthday and that you enjoyed the room, its comfort, cleanliness and facilities, as well as the friendliness of most of our staff. It is great to know that the room suited your needs and that your overall experience was so positive. We also appreciate your constructive feedback regarding the temperature of the food, occasional noise and your comment about one member of the bar staff. We take note of all your observations as they help us to continue improving our service. Thank you again for your kind words, and we are very pleased to know you are already planning to return. We look forward to welcoming you again very soon at Hotel Gala Placidia
Guest User
Stayed in Aug 2026
Other
2.0/10
Posted on Sep 5, 2026
Stavros the bar man did a stupid ice trick then I seen him poo in the pool fully clothed, absolutely disgusting, very unprofessional!!
Guest User
Stayed in Aug 2026
Other
8.0/10
Very good
Posted on Sep 1, 2026
Stayed for 8days, one adult + 2 children Hotel staff was all very polite and very friendly from reception to room cleaner. Rooms and common area were always clean, rooms will need some maintenance soon eg curtains wouldn’t fully close, toilet seat was a bit loose, soap dispenser not working etc There’s also a lot and I mean a lot of noite from 8am. It didn’t wake up the tired children but woke me up every morning.. basically rooms aren’t soundproof at all which means you can hear not only people getting out of their rooms but also the maid cleaning upper rooms moving beds etc etc don’t expect to sleep past this! I’ve read some reviews about food being cold and menu was very repetitive. Food was definitely not cold (even plates were warm) and everyday they’d try to cook dishes from a different country. I can’t say it’s the tastiest food I’ve ever had but was good enough and definitely kept kids happy. We went on full board and I’m happy I didn’t pay for all inclusive - from what I could see the snacks were mainly fried stuff, burgers and some pastries.. The restaurant was always busy but somehow I never had to wait for a free table and waitresses were always happy to help and were quick to pick dirty dishes away.. My main concern at the restaurant was a few flies around some of the food, mainly deserts and starters. If I may, I’d suggest breakfast should open for slightly longer.. due to the night entertainment kids would just go to bed around 23h30-00h which doesn’t give them enough rest. Entertainment is poor, there’s 3 young staff that do try but clearly don’t have enough experience.. for instance for pool basket they’d just drop a basket and a ball and would bugger of somewhere . Twice they brought an inflammable slide to the pool and that was definitely their favourite thing. At night time there’s some entertainment - it was good enough for the children so can’t really complain, but the favourite ones were brought from the outside though (parrot show, circus show, magic show) The microphone and speaker definitely definitely need updating.. it’s painful to hear - hurts the ears, hurts he head, hurts the soul 😂 It’s mentioned on the hotel website there’s a kids club suitable for children up to 12yo so parents can relax. There isn’t. I had to ask 3 different people about this and then I was told kids club it’s at the Dynastic hotel and I’d have to stay there looking at them so .. what’s the point? It’s probably worth it to take this information away and if it comes to it invite them for one or two activities during the stay. Overall it was a brilliant week away and kids were as happy as I ever seen them so in the end that’s what matters. I’d definitely come back (and they’ve asked me to) Thank you all 🙏
Guest User
Stayed in Jul 2026
Other
8.0/10
Very good
Posted on Aug 29, 2026
I have been to this hotel on many occasions all inclusive, you have buffet breakfast lunch and dinner between breakfast and lunch there is a limited snack service, afternoon i believe is 5-6.30pm there is another limited snack service, but how often do you need to eat? in my opinion the food is very good with plenty choice, themed menus on an evening, the drinks for a budget AI are very good, the rooms are cleaned daily, everything is quite modern looking, its a great location with been close to the ***** but far away enough to avoid the hustle and bustle, will throw in the negatives as everything is horses for courses, the hill of the main road is quite steep, i wish there was a mini fridge in room, maybe a kettle, but this could increase the price so bare this in mind, all the staff are friendly, there has been over the years a couple bad apples but they seem to have now left, the evening entertainment is a bit hit and miss but you are in benidorm with all the live entertainment, so who stays in the hotel every night? not sure if any of the rooms have walk in showers if you have mobility issues which is now something i have to look at, overall its its great bang for buck with many returning guests! its suits me and my partner is we like it as a relaxing friendly base, but we also still like to go out for the entertainment and sample some of the local eateries, we can all go to different places and find fault, we do not look under the bed for fluff or bit of dust that you have to stand on tip toe to find, do not be that Karen ;0)
Sharon V
Stayed in Jul 2026
Family
10/10
Outstanding
Posted on Aug 24, 2026
Good location close to shops and beach. Pool really nice,a variety of food, friendly staff. Coulld do with fridge in room
Response from Property: Hello Sharon, Thank you very much for sharing your experience with us. We're delighted to know that you enjoyed your family holiday, particularly our location, pool, variety of food and the friendly service from our team. We also appreciate your suggestion regarding having a fridge in the room and will take your comment into consideration. We hope to welcome you and your family back to Hotel Gala Placidia very soon
Kyle W
Stayed in Jul 2026
Couple
10/10
Outstanding
Posted on Aug 21, 2026
Briiant location, food was very good, different option every night, I'm a fussy eater and always worry about food being undercooked when abroad, but food here was done to perfection. Staff are the most, genuine people, and they really do have their guest interests at heart. All the staff are friendly, from reception the moment we arrived, to the hall for food, bar staff outside, everyone is genuinely kind. The cleaners are great, very respectful, keep your room clean and tidy, always present you with a smile. The pools are brilliant, no sunbed wars ( pool doesn't open to guest until 10am ) we got a sunbed everyday, pools are big, there's two of them, and the snack bar besides the pool is fantastic. The location is great, few minutes walk to the indoor market, beach around 10 minutes walk. Honestly, anyone looking to stay here, I'd recommend it, I've been to many hotels and this one is up there with the best, I don't know why it's a 3 star hotel, should be higher. The whole place is just great, and we will be returning.
Response from Property: Hello Kyle, Thank you so much for taking the time to share such a fantastic review. We're delighted to hear how much you enjoyed everything from the variety and quality of the food to our pools, snack bar, cleanliness and convenient location. Above all, we're especially pleased by your kind words about our team. Knowing that you felt genuinely welcomed and well looked after throughout your stay means a great deal to us. Your recommendation and your comment that we deserve more than three stars are wonderful compliments and a great reward for the whole team. We look forward to welcoming you back to Hotel Gala Placidia for another fantastic stay.
Guest User
Stayed in Jul 2026
Other
6.0/10
Posted on Aug 20, 2026
Fast check in nice room pool view clean no kettle or fridge cleaned every day bath in shower. Stay all inclusive fine until last day finished at 12 but didn't arrive till 6pm first day i think this is very wrong they do it no matter what time you arrive. Food was ok staff were great best thing about hotel in all very clean and nice hotel all inclusive for last day let's them down so because of that would probably not stay again. Everyone says about noise in rooms in didn't get disturbed personally.
Gingertrumpet
Stayed in Jul 2026
Travelling with friends
10/10
Outstanding
Posted on Aug 18, 2026
I went along with three friends in December 2025 for a week's break. We took the all-inclusive package. Booking in was pleasant and quick. Staff were excellent throughout our holiday. Kind, patient, friendly and took pride in their work. The rooms were good and ideal for our stay. Bathroom with shower was clean throughout. Even though it was December there was entertainment on most/every night. There was a quiz and a karaoke and both were enjoyable nights. The food was very good and plentiful. There was a lot of variety and the menu changed each day. Some had complained that some of the food got cold but that was due to some of the guests not putting the trays back over the dishes to keep the food warm. All in all this was a fantastic hotel to stay at in Benidorm. Excellent staff, good entertainment, decent choices for meals and good facilities. Two of us who attended are coming back again in October with our wives (and his son). We can't wait to come back to The Gala Placida and Benidorm!
Response from Property: Thank you so much for taking the time to share such a detailed review of your stay! We're delighted to know that you and your friends had such a fantastic experience, from the warm welcome and friendly service to the comfortable rooms, entertainment and variety of food. It's especially rewarding to hear how highly you valued the dedication and attitude of our team. The best compliment we could receive is knowing that you're already planning your return. We look forward to welcoming you, your wives and family back in October and hope you enjoy another wonderful stay with us.