Bergamo Inn 43

Lovely room, comfy beds, great view, spotless

Can’t understand the negative reviews. Excellent communication and instructions on how to access property. Room was modern and very clean with everything you could want

We tried to make a reservation for one day through the booking app, but due to a malfunction the app booked the next available date instead. We immediately called the property to inform them. They said they would follow up, but did nothing. For four full days they ignored our messages on the booking platform, and only afterwards replied that the booking was “non-refundable.” This is unacceptable and feels like a deliberate scam.

We really liked the room and the location. Unfortunately we had problems getting into our room everyday. The day of arrival the code sent to us got us into the building but it took us 20 minutes to get into the room as there was a problem with the code and the link and the pad and no one to assist despite their message that there would be someone on site. Also called the phone listed and nobody answered. On day two we had same problem and the handyman on third floor was able to fix it after great difficulty and frustration. Next day same issue and nobody to help. We will not use this facility ever again given the continuous problem and worry of not being able to access our room. We were on vacation hoping to relax. This is very poor management of this property.

There's no staff onsite but access & check-in was seamless. It's easy to find & in pretty cool part of town, plenty of bars & cafes close by.

We had a horrible experience with this hotel. They never sent us the access code for our room, so we had to contact them on WhatsApp before we could access the building. When we finally got to our room we discovered that the air conditioning wasn’t working (yes, we had closed all doors/windows). We contacted them again on WhatsApp, but only got a “Sorry, nothing we can do about that” in reply. The room was 28 degrees Celsius through most of the night. Having the windows open wasn’t really an option either because of the loud nightlife and music on the street below. Since they don’t have a manned reception they also don’t have any secure luggage storage. We had do drag our bags in the summer heat to a paid storage box facility 10 minute away from the hotel, of course at an extra expensive. Based on the poor communication and indifference to our guests experience, I wouldn’t recommend this hotel to anyone.

Checking in was a nightmare. Spoken to as if I am stupid. No instructions sent before during or after. It took an hour to enter the front and then into the room itself. Very poor availability of staff to help over the phone.

The property was in a great location and spotless clean. Unfortunately there was only one bath towel provided and no glasses or cups even though there was a fridge to put drinks in

Horrendous check in system Took 30 minutes to get in touch with anyone Link to electronic door system wanting you to download Chinese app that doesn’t work Room spacious and clean but no kettle and not even water in the minibar No signal on tv Could not recommend as we were so infuriated once we got into the room There is someone who comes and checks documents on arrival so why they couldn’t assist with room entry is beyond me