08/08/26 (from 8 to 9) I booked an apartment for one night, for work, obviously. Check-in was from 2 to 10. When I read the description, I paid the apartment fee plus 10 euros for the tourist tax. After that, the guy sent me a WhatsApp message telling me I had to leave a 50 euro deposit for damages—for example, if I smoked or brought someone into the room without registering them. Then, when I tried to call him, he never answered, and when I texted him, he didn't get back to me in time. I confronted him, explaining that the 50 euro security deposit he mentioned wasn't listed in the description. So I told him to cancel my reservation, especially since he can't charge me a 50 euro deposit when he didn't notify me at the beginning. He told me not to cancel, and I told him I'd file a complaint. He told me to file a complaint, too. After that, he wrote to me, telling me I should stay calm and that as long as I didn't smoke or bring anyone into the room, he'd refund my €50. At the end of the discussion, I had to pay the security deposit, which wasn't mentioned in the description. At this point, I waited for instructions to gain access to the apartment. They didn't send them to me in time, and I had to call them several times... basically, it was all a mess. Once the instructions were sent, my apartment was in room 1. When we arrived, we discovered that room 1 was already occupied by two guests. When I went to look for the key, I didn't find it in the indicated drawer, and since the drawer was right in front of room 1, I discovered that that apartment was already occupied. I can say that I made a mistake; I could have knocked and found out if it was really occupied. The people came out (they were a couple), and we got to talking. I still haven't heard from the owner. The guys even tried to contact him, but he didn't respond. It was already 6:00, so I got annoyed and called the police, and they intervened from there. The police arrived and I explained the situation. The owner saw that I called the police and immediately changed my room (from room 1 to room 3) without warning and without giving me the access code. I resolved the situation with the police, and we canceled everything and they refunded me the €50. The money for the booking and the stay has yet to be received. All things considered, I don't recommend this place, and here are the screenshots of the conversation.
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