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Hotels You May Like in Berlin

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5 star

Hotel Luc, Autograph Collection
4.5/564 Reviews

Hotel Luc, Autograph Collection

Berlin|0.15km from Gendarmenmarkt
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.
Hilton Berlin
3.7/5133 Reviews

Hilton Berlin

Berlin|0.18km from Gendarmenmarkt
The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

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Business travel

Courtyard by Marriott Berlin City Center
4.7/561 Reviews

Courtyard by Marriott Berlin City Center

Berlin|0.65km from Gendarmenmarkt
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
Novotel Berlin Mitte
4.2/586 Reviews

Novotel Berlin Mitte

Berlin|0.85km from Gendarmenmarkt
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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Breakfast

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Top rated hotels in Berlin

Searching for hotels near Gendarmenmarkt? Compare room rates and reviews to find your ideal stay.
Regent Berlin
4.7/574 Reviews
We just spent 5 nights at the Regent. We booked their least expensive room and it was still fabulous. This is one of those hotels that does everything right. The hotel lobby and the rooms are elegant and yet not stuffy. The staff is totally friendly to everyone - from the business people in the breakfast rooms right on over to us traveler types in our polar fleece and REI travel pants:) Breakfast is excellent. The beds are comfortable, the sheets high quality. The rooms are spacious and the bathrooms are incredible. Full tub, large shower, big mirrors, good lighting. The toiletries are L’Occitane. There’s a high-end coffee maker and pods. The locations is perfect. We did a ton of walking - and in walking, I saw many of the other Berlin hotels I had considered in my research. None of the other locations is this perfect - especially for a first-time tourist to Berlin. We could walk to Museum Island in under 10 minutes. 10 minutes to the Brandenburg Gate. 10 minutes to the Checkpoint Charlie area. I cannot compliment the Regent enough. It is one of those rare hotels that just did it all right for us.
Arcotel John F Berlin
4.2/578 Reviews
If you spend the night in this city, it's a great hotel. The location is very good, the surroundings are very quiet, and there are very good restaurants nearby. If you had stayed here, you would not have chosen another hotel.
Apartments am Brandenburger Tor
4.1/534 Reviews
We stayed for 4 days in Berlin and highly recommend these apartments. We couldn't have asked for more. We stayed in the studio apartment which was perfect, very spacious and clean and comfortable. Kitchen had everything you need - cups, plates, cutlery, washing up liquid, sponges etc. The bed was really comfortable with huge pillows and the shower was very powerful. They are in the perfect location, close to a selection of different restaurants all within walking distance and close to the subway. Check in staff were friendly. We had an ironing board in our apartment with no iron, so we walked down to the checkin in spot and asked for an iron which we were able to rent out for 20 euros and upon the return we got that 20 euros back. We asked for a late check out which was accepted at a fee. All in all, a perfect stay.
Mercure Hotel & Residenz Berlin Checkpoint Charlie
4.3/5105 Reviews
The room was very spacious (we were 3 adults in one room), but still the area was great, also with a long balcony. Nothing to complain about. Breakfast was also good. The price charged for the garage is exaggerated: 25€ per night. I saved money by leaving the car in front of the hotel, paying at the parking meter only the hours before 22:00 and after 08:00 next day. An important information: the last floor is not serviced by elevator. Beware if you bring luggage, you have to carry it by stair one level.
The Westin Grand Berlin
4.4/5108 Reviews
Firstly on to the positives - the location is convenient, the staff is friendly and helpful and the common areas are mostly what you would expect from a Westin Grand. It is clear that they have not spent much resources on keeping the guest rooms up-to-date though, the air circulation was sub-par (very try air throughout the room) and the gym is a big disappointment. A few older treadmills and cross-trainers but no free weights or other equipment. Also, no room service before 5 pm is unheard of for property that markets itself as five-star. All-in-all more akin to an average four-star property but with a Westin brand attached to it. Will not be in a hurry to return.
Courtyard by Marriott Berlin City Center
4.7/561 Reviews
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

Frequently Asked Questions

Berlin Travel Guide

Planning a trip to Berlin? Looking for hotels in Berlin? Trip.com is a great place to start. Located in Germany, Berlin is a well-known and vibrant city. Berlin is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, All airports in Berlin (designated for new Berlin Brandenburg Airport) is the preferred choice when visiting Berlin. If you don't want to take a flight, coming to Berlin by train is a good choice as well.

Trip.com offers discounts of up to 20% on 821 boutique hotels in Berlin. Berlin has many well-known chain hotels which are suitable for both business trips and vacations. Ramada is the top choice of many travelers in Berlin. If the comfort level of your trip is important, there are many choices in Berlin, such as hotels under the Ramada brand. Waldorf Astoria Berlin is one of the most popular hotels in Berlin. If you're still unsure, Trip.com recommends Swissôtel Berlin Kurfürstendamm.

In the city center of Berlin, you'll have easy access to Crown Prince's Palace, Berlin Cathedral, Museum Island. You can choose attractions in Berlin that are perfect for a weekend getaway, such as Schloss Kopennick, Kaulsdorfer Seen, Invalidenfriedhof. You can also visit top-rated attractions like Mercedes-Benz Arena Berlin, International Congress Center ICC Berlin. Upon departure, you can head to popular commercial areas like Kurfürstendamm, Alexanderplatz, Kaufhaus des Westens to buy souvenirs or travel accessories.

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