Park Plaza Berlin Reviews

Response from Property: Dear Guest, Thank you for your nice review.We are pleased to hear that you enjoyed our convenient location, appreciated the cleanliness of the hotel, and had a positive experience with our breakfast offering.We also appreciate your comments regarding the restaurant service and hotel facilities. Guest feedback is invaluable in helping us identify opportunities for improvement, and we will take your observations into consideration as we continue to enhance our services and amenities. Thank you once again for your review. We hope to have the pleasure of welcoming you back for an even better stay in the future.Warm regards, Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for choosing our hotel and for taking the time to share your impressions on Trip.com. We're pleased to hear that you found our location convenient and appreciated the excellent public transport connections, as well as the nearby restaurants and supermarket. It's great to know these aspects helped make your stay more enjoyable. At the same time, we're sorry to learn that the decor felt dated and that the cleanliness did not fully meet your expectations. We take your comments seriously and will share them with our management and housekeeping teams as we continuously work to improve both the appearance of our property and the overall guest experience. We hope to have the opportunity to welcome you again in the future.Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,We thank you for your feedback via Trip.com. We are very sorry to know that your stay did not meet your expectations and that you encountered several issues with cleanliness and room condition. Please accept our sincere apologies for the shortcomings you experienced, particularly regarding the bathroom and maintenance. This is certainly not the standard we strive to deliver and we will address your comment with our housekeeping and technical teams immediately. We appreciate your kind words about our team and we regret that this was not enough to make your stay enjoyable overall. It would be great if you would visit us again in the future.Best regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for your review. We’re glad to hear that you had an overall positive stay and that your check-in experience was pleasant. However, we are very sorry to learn about your experience during check-out. This is certainly not the level of service we aim to provide. Please rest assured that we take your feedback seriously and will address this internally with our team to ensure a consistently friendly and welcoming service at all times. We would like to apologize for any inconvenience you experienced and hope to have the opportunity to welcome you again in the future.Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for your feedback and for sharing your impressions with us. It is wonderful to know that you were satisfied with all aspects of your stay and that we managed to exceed your expectations. With the hope to get another opportunity to welcome you again, we are sending you our best regards.Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for visiting the Park Plaza Berlin and for taking the time to share your experience with us. We are delighted to read that you enjoyed your stay so much and were satisfied with every aspect of your stay. We would be pleased to welcome you back again soon!Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for choosing the Park Plaza Berlin and for sharing such detailed feedback with us. We’re glad to know that the room layout worked well for you, with ample storage space and that you enjoyed the selection of coffee and tea, as well as our seminar catering—truly a highlight of your stay. At the same time, we’re sorry that some aspects didn’t feel as welcoming as they should. We take note of your comments about the darker, rough wall appearance and the breakfast area being a bit cramped during food pick-up. We also regret the inconvenience you experienced when the invoice could not be printed the evening before checkout, which required you to wake up earlier. We appreciate your understanding and hope to welcome you back again, so we can provide an even smoother experience from start to finish.Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you very much for choosing the Park Plaza Berlin and for sharing such a review. We are delighted that you appreciated our location and enjoyed our delicious breakfast, as well as the service we provided. Your enthusiastic recommendation serves as tremendous encouragement for our entire team. We look forward to welcoming you back for another comfortable stay and attentive service.Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you so much for your wonderful review. We are delighted that you enjoyed your visit and felt so comfortable with us. We are pleased that you appreciated our comfortable, spacious and clean room, our convenient location and the surroundings. We are also very happy that our friendly team helped make your stay even more enjoyable. It would be our pleasure to welcome you back for another memorable stay.Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you very much for your wonderful review. We’re delighted to see that you found our hotel in such an ideal city location and that the modern, very clean rooms helped make your stay comfortable. It’s also great to know you enjoyed our fantastic breakfast, including the healthy options. Most of all, we’re happy that you felt our team’s friendly service throughout your visit. We truly appreciate your support and look forward to welcoming you back again soon.Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for choosing our hotel and for taking the time to share your impressions on Trip.com. We are glad to see that the reception team was so friendly and helpful and that you were able to check in early and leave your luggage after check-out. We also appreciate your honest comments about the area and walking convenience and that you may need to rely on public transport more frequently to reach nearby attractions. We hope to welcome you back again for a more comfortable stay.Best regards,Park Plaza Berlin Team

Response from Property: Dear Guest, Thank you for your wonderful review. We are delighted to hear that you appreciated our friendly and helpful reception team, the cleanliness and comfort of your room, and the modern amenities. It’s especially great to know that you found our hotel to be a peaceful place to relax.We truly appreciate your recommendation and hope to welcome you back again soon. Best regards, Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with others online. We are pleased to know that you found our location convenient and appreciated the nearby public transportation and supermarket. However, we are sorry to learn that your experience did not fully meet your expectations. We apologize for the confusion regarding the key card and for any frustration caused by the explanation provided. This is certainly not the impression we want to leave and we understand your concerns. We will review this matter with our team to ensure clearer communication and a better guest experience. We also regret that the shampoo dispenser was not replenished in a timely manner and appreciate you bringing this to our attention. Your comments regarding the condition of the hotel have also been noted and will be shared with the relevant departments. We hope to have the opportunity to welcome you again and provide a more seamless experience in the future.Kind regards,Park Plaza Berlin Team

Response from Property: Dear Guest,Thank you for your fantastic review. We are thrilled to read that you enjoyed our prime location, the clean room and our friendly team. It is always our aim to provide a well-rounded experience for our guests and your kind words mean a lot to us. It would be a pleasure if you decide to come back again on your next visit to Berlin.Warm regards,Park Plaza Berlin Team