Hotel Klassik Berlin

We chose this hotel as it was convenient for visiting a family member who lives round the corner, otherwise we would have booked elsewhere. The bedding in the room was clean but old and the pillows were really lumpy. Communal areas were not very clean and the lift was out of action for most of our stay. Staff were ok, typical Berlin grumpiness but we're used to that. I wouldnt recommend this hotel and wouldn't stay here again. You get what you pay for I supppse!

The picture used in the add looks nothing like the actual hotel rooms. The sink was clogged, wifi kept going off, extremely loud.

This is , by far , the worst hotel I’ve ever stayed in . Let’s skip all the small things like rudeness of the personnel , lack of guiding signs and zero sound isolation . You can see something like this in many hotels , so I wouldn’t even bother . But when at 4 a.m. the door of you room suddenly opens and somebody walks in (!) , you realize that your choice of hotel was horribly wrong . Fortunately , it was just two drunk guys who missed their door and somehow opened mine with their card key . After realizing their mistake , they just laughed and went away . Without knowing what might come in their drunk heads (they could think that it would be funny to “pay a visit” to a neighbour) , I barricaded my door with chairs , then called the reception . The guy who was on the night shift was the ONLY person in that hotel that actually tried to help me . He apologized immediately , re-encoded my card key and even asked if I would like to change the room . As he already re-encoded the key , I said that there is no need for the change , but , still being nervous that somebody can open the room after I check out (I was staying for only one night) , I asked if somebody can check the room in my presence at 9 a.m. to be sure that there is no any damage done to it . He said it’s ok . Obviously , no one came to check it . At the reception there was another guy who knew nothing and were refusing to communicate pretending he doesn’t know English . After I finally explained him what happened , he asked if something was stolen from me . I said no . And then he replied : “ So what’s the problem then ?” Sure , somebody walking in your room in the middle of the night must be something completely natural . Even it was in the middle of the day , it’s still unacceptable . They call themselves a 3 star hotel , but cannot provide even the basics of safety . Fortunately , this time it end well . But is not your usual “bad hotel” experience . It is a situation that could lead to an actual crime ! I don’t even want to think what could happen if these two guys had bad intentions . Or what if instead of me there was girl or somebody with children . Very sad that I cannot put 0 out of 5 , because even 1 is too much for something like this .

The room was clean however the curtains were dirty and did not cover the full window. The area around is very dirty. It is close to the S and U trains. Saturday night very loud music played until 4.30 in the morning. A friend stayed at Melia Berlin for a little more so next time we will stay there.

When we arrived they managed to give us the keys to the wrong room, so we entered someone else room. This is one of those things that should never ever happen. We had to reprogram the keys two times in four days, not a biggie, but annoying. The cleaning staff opened the door at 9am twice, without knocking, so I'm not sure if there was something wrong with the schedule. Told them after the first time, but it happened the day after again. The room was really nice, the hotel is very nicely placed close to the Warschauer Strasse station which is a great hub in to the city, and a lot of nice things in the area.

I took them 3 days to take action about the air conditioner not working. Those days Berlin was at 30-32 degrees celsius (86-90 farenheit). I was frowned upon when asking a room change, they finally did. They don't care about the guest.

...an update to my complaints about the minibar problems... I had a very cordial correspondence with Mr. Eric Neumann who personally saw to it that our room was refreshed with the missing snacks and drinks. He was incredibly professional (and generous) and this quick response more than makes up for any disappointment we felt earlier in our stay. Terrific service! Thank you.

The hotel room was very beautiful and functional as well. Great options for mobile devices in the room. All different light switches/options were very nice and handy. Two smalll details: we weren't able to fully close the curtains though :( and the floor wasn't clean under the beds