This hostel only looks decent from the outside, but it lacks even the most basic standards of accommodation. When issues arise, they blame the customer for everything. Absolutely do not go here.
1. No Air Conditioning and Terrible Hygiene:
The room had no air conditioning, making it suffocatingly hot. The overall cleanliness and hygiene were also a mess. You can't expect a comfortable stay or even basic cleanliness.
2. Broken Facilities and Wasted Time:
The hostel's washing machine broke, not only ruining my clothes but also leaving me stranded until 6 PM trying to resolve the issue. Because of this, I completely wasted a day of my pre-paid Berlin Museum Pass (worth 12 euros), and my precious travel itinerary was utterly ruined.
3. Deceptive Customer Service and Refund Shenanigans (the absolute worst part):
They flat-out refused to compensate for the indirect damages caused by the broken facility, only offering to refund '8 euros for laundry.' The problem lies with the refund method. They refused to process a normal cancellation to the credit card I used for payment, insisting instead on only transferring the money via European bank transfer (IBAN).
For non-European countries like Korea, receiving an 8-euro international transfer incurs bank fees of at least 18 USD. In other words, the fees are more than the refund itself, making it impossible to receive the money. This is a malicious tactic where they pretend to offer a refund, saying 'we've refunded you,' while shrugging off responsibility. They completely ignore me even when I mention EU consumer law.
This place is a waste of money, time, and emotional energy. Staying here would be the worst decision you could make.
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