Hotel "Helle Mitte" Berlin

This is by far the worst „Hotel“ I have seen. It is very dirty and the staff is unprofessional. It is a rip off. They first take your money and after showing you the rooms they will not refund you. To sleep here could be dangerous for your health. I would suggest other real hotels nearby.

In July, my group stayed at a hotel, and in my 23 years of experience in tourism, I have never witnessed such a disaster. Mistakes can always happen, but the impoliteness displayed by the hotel's representative (PIC) in their attitude and conversations clearly demonstrated their lack of respect for their profession. It was truly incredible that no preparations were made for the group on the day of arrival, despite the group consisting of 55 people, and they were kept waiting in the lobby for over two hours. It was only when the person in charge of the hotel arrived that they informed us we could proceed with the check-in. I could never understand why individuals lacking sensitivity, professional ethics, and even the ability to apologize to the group were involved in the tourism sector. I sincerely hope that this feedback serves as an opportunity for the hotel management to reassess their operations, training, and the individuals they employ. As travelers, we rely on hotels to provide us with comfort, hospitality, and a positive experience. Unfortunately, our stay at this hotel fell far short of these expectations

We stayed 3 nights. The first 2 night were great. The hotel is good for the price. Very close to the train station and restaurants. However, our room was above a club and our last night was a Saturday which caused us to stay up till 4 due to the noise. Overall I would say it’s a great place to stay on weekdays.

We did not receive a very warm welcome and the reception is on first floor and the elevator was not operating after 6pm so had to carry bag up stairs.

Centrally located, with eating places, shopping malls and easy access to transportation. People drinking over the weekend around the area can be a bit rowdy

Very tired. Not properly clean. Could only use the lift down and reception is on first floor. Reception kept closing and was only advertised as open for short hours to start with. Were unable to book me a taxi in the morning. Worst hotel I've stayed at in years.

Hotel in the middle of a shopping mall in 2 floor of the building. Supermarket cross the street. U bahn 2 blocks, about 30 minutes from Berlin down town. Parking cost 6 euro day, same building. Need to improve TV, only german channels