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5 star

Hilton Berlin
3.7/5133 Reviews

Hilton Berlin

Berlin|2.84km from Ostbahnhof Station
The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.
Hotel Luc, Autograph Collection
4.5/564 Reviews

Hotel Luc, Autograph Collection

Berlin|2.98km from Ostbahnhof Station
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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Business travel

Novotel Berlin Mitte
4.2/586 Reviews

Novotel Berlin Mitte

Berlin|2km from Ostbahnhof Station
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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Top rated hotels in Berlin

Searching for hotels near Ostbahnhof Station? Compare room rates and reviews to find your ideal stay.
IntercityHotel Berlin Ostbahnhof
4.2/595 Reviews
I have stayed here twice now and have no major complaints! The location is great, right in the train station and only two stops from the city centre. The hotel also give you a travel pass to use on all public transport for the duration of your stay - AMAZING! This is a huge money saver. The rooms are a good size and ours had a fridge. The window opens well to ventilation. The staff are super friendly and helpful! This is a great hotel for money value. We will for sure be back!
Schulz Hotel Berlin Wall at the East Side Gallery
4.2/560 Reviews
Stayed here based purely on Tripadvisor reviews and it was great. We had a family room (347) with 2 adults and 2 teens. The room was relatively basic, but it was spotless, modern and quiet. We were staying in Berlin for the first time for 2 nights and it was super easy to get to from the airport - a straight forward train journey takes you to Ostbahnhof which is 100Meters directly opposite the hotel. This also offers a fantastic option to travel into the centre of Berlin in a matter of minutes. The hotel is located right beside the East Side Gallery so you can see all the famous murals just footsteps from the hotel entrance. We had breakfast with our room and it was a typical continental breakfast - something for everyone to fill you up for the day ahead. The train station opposite has a number of shops including a couple of supermarkets on the lower floor and also various takeaway places including a McDonalds. On the day of checkout, the hotel also benefits from a secure locker style self service luggage system that cost us €4 for 12 hours allowing us to leave 3 roll on bags and 3 hand bags whilst we explored Berlin. All in all a great hotel - not somewhere for a luxurious honeymoon, but much better than a premier inn for those in the UK used to that type of hotel.
Amano East Side
4.1/543 Reviews
Absolutely beautiful hotel. Spotlessly clean and tastefully decorated. Staff speak excellent English and were friendly yet efficient. Small inconvenience of us requesting late check out of 5pm but it being put through for 2pm meant we had to cut our day short to go back to the hotel and sort. It was dealt with swiftly. One of the main reasons for booking this hotel was to use the skybar however due to a private event it was closed. This was pretty disappointing and reading other reviews, seems to happen a lot. So definitely something to consider if booking. Beds were super comfy. Shower was powerful with properly hot water. Aircon worked well and was very much needed. Would have been nice to have a small fridge to keep water in? We will definitely consider booking again if we come to Berlin as it was all in all a great stay!
Moxy Berlin Ostbahnhof
4/545 Reviews
This hotel makes people feel the feeling of returning home: there are delicious dishes at home, a warm and homelike environment, and a full range of all-weather services. I'll come here if I have a chance.
Locke at East Side Gallery
4.6/545 Reviews
new place , weel designed , great staff, lovely design , very clean , very confortabile , good lication , 100% privacy in your apartament ,I didn't like : the fact the tv was beside and not in front of the bed and covered from the screen between the bed and the dining table , there is no bedside table on one side of the bed ,the wardrobe is too small for 2 people, I totally didn't like than in 4 days nobody come to clean the apartment even to change the towelss .
a&o Berlin Mitte
3.8/571 Reviews
I stayed only two nights at a&o Berlin Mitte with Contiki, the stay was comfortable. The four-share rooms were very small and a bit tricky to fit our four suitcases. We also had a run-in with staff at the front desk. For a four-share room, we only got two keys. When a member of our group asked for a spare key, she was denied then given a temporary card and was rudely told to bring it right back - but how could she get back into the room to bring it back??? Others in our tour had the same experience. Besides that, the breakfast was great.

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Local Travel Info

Highest Price£1,062
Lowest Price£30
Number of Reviews22,814
Number of Hotels3,578
Average Price (Weekdays)£166
Average Price (Weekends)£183

Ostbahnhof Station Hotel Guide

Planning a trip to Berlin? Looking for hotels in Berlin? Trip.com is a great place to start. Located in Germany, Berlin is a well-known and vibrant city. Berlin is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, All airports in Berlin (designated for new Berlin Brandenburg Airport) is the preferred choice when visiting Berlin. If you don't want to take a flight, coming to Berlin by train is a good choice as well.

Trip.com offers discounts of up to 20% on 821 boutique hotels in Berlin. Berlin has many well-known chain hotels which are suitable for both business trips and vacations. Ramada is the top choice of many travelers in Berlin. If the comfort level of your trip is important, there are many choices in Berlin, such as hotels under the Ramada brand. Waldorf Astoria Berlin is one of the most popular hotels in Berlin. If you're still unsure, Trip.com recommends Swissôtel Berlin Kurfürstendamm.

In the city center of Berlin, you'll have easy access to Crown Prince's Palace, Berlin Cathedral, Museum Island. You can choose attractions in Berlin that are perfect for a weekend getaway, such as Schloss Kopennick, Kaulsdorfer Seen, Invalidenfriedhof. You can also visit top-rated attractions like Mercedes-Benz Arena Berlin, International Congress Center ICC Berlin. Upon departure, you can head to popular commercial areas like Kurfürstendamm, Alexanderplatz, Kaufhaus des Westens to buy souvenirs or travel accessories.

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