B&B Bertem Natuur

At check-in: under the motto that the hostess said it was super busy, we asked to pay first. As a result, we transferred the amount of €325. So we were stuck. What looked beautiful in the photo turned out to be very disappointing in reality! Booked for 2 adults & 1 child aged 11. First received the “loft” with a small attic room of +- 6m2. Charged at the full price of 2 full rooms. Ultimately got 2 separate rooms under the shed. Where we were allowed to stay under the old corrugated sheets that seem to me to contain ASBESTOS! Heating did not work & after much insistence and some rude comments from the hostess “that it was warm enough”. This was set up. Unfortunately, when we arrived around 9 p.m., the heating was off (the boiler or tap had been turned on). So quickly under the sheets in the evening and shower in the morning in 14 degrees!!! TV did not work and was fixed a few hours later after arrival. Where we were again approached rudely by both husband and hostess! Because of the above, we wanted to leave, because the price/quality was below par. We asked for our money back, but that was not possible. Words of the hostess: it is never good enough, everything is perfect at your home, one of the guests must have tinkered with it so that it no longer works, etc. (it was everyone's fault but not her own) self-reflection!!!??? Breakfast was ok, but I didn't see any fresh fruit juices or egg preparations. The key is to be quick, or it's the leftovers... A couple left at the same time because there was no more bread. Then you should call the hostess!? Finally reported this to ***********. Where we were scolded again in the morning and the hostess demanded to remove the review. We were threatened and she had already found us on Google. We were also told a few times that we were on camera... She knew where to find us! Tip: stay away from there! We assumed the positive reviews, but it turns out that the negative ones predominate. Unfortunately!

Wegens privé problemen waren ze genoodzaakt te sluiten en dat laten ze de dag zelf via mail weten! Wij gingen daar met een viva box bon naartoe, op laatste moment zelf andere accomodatie kunnen zoeken. Gelukkig voor ons iets beters gevonden!

Très mauvaise place. Je suis arrivée à 15h30 et il n'y avait personne. Le check in était à 16h, mais je ne savais pas que c'était genre avant. Après plusieurs appels j'ai eu la personne au tel. Elle a dit qu'elle arrivait dans 15 min. A 16h30 elle n'était toujours pas la. J'ai appelé un taxi pour aller dans un hôtel.

Onpersoonlijk , geen airco op de kamer van 135 euro . Ontbijd 18 euro . Overprijst niet de moeite om hier een kamer te boeken . Sommige denken dat ze geld kunnen innen via credit kaart ook al is het niet goed. Een schande dat dit mogelijk is . Een dikke now go again voor jullie