While there was nothing wrong with the room itself, I was dissatisfied with the way a male staff member treated me when I spoke to him about booking a taxi during check-in. I had difficulty understanding him and tried to use a translation app, at which point he asked me, "Is Chinese okay?" This kind of attitude, which assumes all East Asians are Chinese, is extremely rude and constitutes racial discrimination. Even more unpleasant was that when he realized my English pronunciation wasn't being understood, both the male staff member and a nearby female staff member smirked mockingly. This kind of behavior must be corrected immediately. In addition, the bed sheets and hairdryer were dirty. This is not the kind of service you'd expect from a luxury hotel.
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