Sofitel Biarritz le Miramar Thalassa Sea & Spa

Rooms and staff hospitality were fantastic. Had to take a Star away for the dining area. Food was good but zero ambiance. No background music or decorations on the walls, and it looked like someone set up card tables with tablecloths. Plain and uninspiring. Bar area and bartenders were top notch. Fantastic drinks!

Great location, amazing staff. Loved the hotel facilities and views of the beach.

Hotel is in a great location but it’s looking tired ! Rooms are dull and dark. Spa looks old and the Gym has black Mold in the ceiling !! Not what you expect from a 5Star @Sofitel

Friendly staff, but the etterlot and interior is very run down and needs renovation. Mold om balcony and tiles falling off

I loved it. Comfortable room and bed. Excellent food. Friendly and helpful staff. Glorious spa and 2 free activities. Indoor and outdoor pools. Overlooking the beach. Short walk to town centre. Some say it needs an external paint job and it does. But that did not spoil my visit.

It is a terrible old hotel ! Smell like cigarette and it’s a hotel that absolutely need a deep renovation !! I absolutely advise to not go there

Sofitel Biarritz - July 2025 Overall the hotel was quite nice. Our room was clean and comfortable, all amenities you need for a pleasant stay. The staff were friendly and helpful when checking-in. The outdoor pool was also clean. Generally, the hotel was showing signs of needing some refreshing (e.g. rust and peeling paint). Unfortunately we had a very disappointing experience at the spa and would definitely not recommend. My partner is not the type to complain but he said his massage was terrible. The spa therapist had poor technique (my partner described it as being similar to someone slapping on suncream) and they ran out of massage oil causing a lot of friction and discomfort. Very disappointing and unacceptable given the treatment cost of €135. We had pre-paid for the treatment and tried to give feedback when checking-out of the hotel, however the receptionist said it was her first day and did not know how to handle the complaint. The general spa facilities were average, I expected much better based off the hotel’s website. At nearly £300 per night, I generally think the hotel is overpriced.