Bear Creek Resort

I am writing to express my extreme disappointment and frustration regarding my recent attempt to book a room at your establishment, Bear Creek Resort. Unfortunately, my experience with your hotel's reservation system and staff has left me deeply concerned about your establishment's compliance with the Fair Housing Act (FHA) when it comes to accommodating individuals with emotional support animals (ESAs). During my attempt to make a reservation, the person I spoke to informed me that he had no knowledge about ESAs and that your hotel doesn't follow the same rules as it does for service animals. I acknowledged that he was correct in stating that ESA regulations are different from those for service animals, but our conversation abruptly ended there. He made it clear that he had no intention of providing further assistance or clarification. His demeanor was extremely rude, and he did not take the time to listen to my concerns or allow me to explain anything. This incident has left me with a strong impression that your hotel's staff is not adequately trained or informed about the laws and regulations governing ESAs. This lack of knowledge and the rude behavior I encountered during this interaction have greatly soured my perception of your establishment. To be honest, I am now reconsidering staying at your hotel, regardless of whether I am accompanied by my ESA or not. Additionally, it appears that there may be other issues within your establishment, as I have come across negative reviews from other guests. I urge you to address this matter promptly by providing proper training to your staff regarding ESA accommodations and ensuring that guests are treated with respect and understanding, in line with the requirements of the FHA. This will benefit individuals with ESAs and enhance the overall reputation of Bear Creek Resort. Thank you for your attention to this issue, and I hope that you will take the necessary steps to improve the experiences of guests with ESAs in the future.