Regency Inn & Suites

The hotel room 212 a.c didn’t work and room 221 had mold in the bathroom

Hallway across from room was used for storage of broken air conditioner units. Door had no secondary safety lock

Every thing is really good and everyone is so nice and helpful

Was told this was the “nice” place to stay, but there ended up being stains on the couch, bed and towels. Barely any hot water. No good water pressure. Bathroom door was busted in and taped over, and painted. AC wouldn’t stay on at night. Do not recommend.

The only problem was room very hot when got room Every was great except the air conditioner wasn’t on and the temperature was 97 in room when got in there and it took me till 3.30 am in morning before it cooled off . And had booked the room several weeks in advance so they new I was coming

This hotel--I don't trust it anymore. My reservation was for a suite on 8-17-24, made on 8-6-2024. I called 8-14-24 and confirmed with the employee on duty my reservation for a suite at the Regency Suites in Gladewater Texas; and that we could check in early b/w 2 pm and 2:30 pm (check in is 3 PM). The employee on duty said, "we don't have any Queen beds available on the 1st floor for the 17th." On 8-17-24, I called at 1:45 PM to verify early check in and was told the following: there is a $10.00 early check in fee (since when?!!! I've never been charged an early check in fee) and that our suite had been given away to someone else!! When we arrived around 2:15 pm, the employee on duty said he couldn't see when our suite was given away; and that we could have a room with 2 queen beds on the 1st floor (I was told there weren't any available). Long story short--The young man on duty "waived" the $10.00 fee. He claimed that he gave me "the better price for our room" since we had to take a room with queen beds (Since when? The Suite and the rooms with 2 queen beds are the same price!) When we entered the double queen bed room, #104, --it was littered with dead bugs. He swept up the bugs. Please note: This was in East Texas with ＞100 degree temperatures. The control buttons on the AC unit that changed the temperature ( up and down arrows) didn't work. The employee was aware of this malfuction in the AC unit, since he couldn't get the buttons to work either. What an awful experience!