Melia Bilbao

It has very good location that’s close to most attraction points. Staff were very helpful and supportive. parking should be free for such 5 stars hotel as you will never find a spot outside and all parking areas are expensive.

Lousy Hotel, Dirty beds and room and not well equipped. Service was extremely poor as well

I would like to thank the staff for their outstanding assistance on June 5. The two reception staff members wearing grey jackets, particularly Adama and his colleague, were exceptionally helpful and professional. When we checked out at around 9:30 a.m. on June 5, we accidentally left my wife’s wedding ring behind. Thanks to their swift action, attention to detail, and genuine willingness to help, they quickly located the ring and ensured it was safely returned to us. Their efficiency, honesty, and excellent customer service turned what could have been a very stressful situation into a positive experience. We are extremely grateful for their help and would like to recognize them for their outstanding service. I also loved the 10th floor lounge

Great location and facilities. I enjoyed an evening swim in the heated pool. The breakfast was delicious, I would stay again.

Very poor welcome at reception. The man didn't even smile or greet me, just asked 'do I have a reservation'. Room was too warm and the air conditioning didn't cool the room down sufficiently, couldn't sleep properly. I drank the complimentary coffee, didn't get replenished so had no hot drink in my room for the remainder of my stay.