Hotel Svanen Billund

The rooms are lovely kind of like a small apartment Breakfast is okay I think it was supposed to be there at 5:00 at 7:00 they were bringing stuff out on the other hotels I stayed in spoiled me and didn't meet that standard matter of fact I don't think it's a nice little motel but the price they're asking is just outrageous it does not need that standard at all. The worst thing for me was it is not handicapped accessible at all The shuttle service is not in action at the moment I guess it starts tomorrow but they did not say that online so me and my wheelchair were expecting to be able to be shuttled which I could not and the Uber I called when I got through there was no English so I couldn't get an Uber so I literally had to drive my mobile device all the way from the airport to the hotel so I was pretty upset it was very very hot out and when I got there I specifically had purchased this room because of the bathtubs I was told and pictures all over the internet but come to find out nope you cannot have a bathtub unless you can get up to the third floor which I might be second floor which they have no elevators so all and all that was a pretty miserable stay for me I couldn't take a shower cuz I can't stand along enough so is there for two days anyways if you don't need anything handicap if you don't need elevators if you don't need shuttle then it's a decent place but like I say there's no way it's worth the price that they're asking. I don't know if the employees were the owners they were very sweet very nice when I got into the room it was about a hundred degrees in the room so I called and said where is the air conditioning thermostat there's also no air conditioning so all in all very uncomfortable for me

The hotel is in a good location, rooms are quite spacious and warm. The breakfast was very good, there was plenty of variety with both hot and cold options. Well recommended.

Great hotel with easy access to airport, Lego Land and Lalandia. The rooms are more like apartments.

When the owner of a motel think he can call its property a four stars hotel and charge even more than a decent place like the establishment across the road.

Front of house and bar staff were lovely, food really really nice, room was average but clean. The hotel is situated a little bit out from centre but a good shuttle bus runs hourly so that was a plus

Place is great and it’s a ten minute walk from Legoland, I am disappointed however as the booking confirmation made no mention of a credit card surcharge so I could have come prepared with cash.

Friendly staff, breakfast included, room is clean but the bed is uncomfortable. Only one thin pillow was provided for each person.

The room stank of bleach which by the morning had gone and then just stunk. Very dated decor and uncomfortable beds. For the price of it £180 I expected at lot more from this hotel room.

Fun friendly service on the main road does what it says on the tin.