Holiday Inn Express BIRMINGHAM - SNOW HILL by IHG

Well to start with we had a double bed but with single duvet instead of double, bed very uncomfortable, very hard mattress, pillows very uncomfortable , bathroom fan not working, duvet covered with blood, mattress protector had some stains and then the breakfast, well no option just english breakfast, orange juice mixed with water . We won't be back for sure.

Checkin process was smooth. Comfortable and clean room. Breakfast was good too. Notice inside the lift to remind us to plan for the breakfast time to avoid crowd.

Excellent stay. Breakfast great. Staff couldn’t do enough for you. Close to the city centre. Would definitely stay again. We were on 16th floor. Great views.

The location is not bad- easy to find. However, the gate is very small make us confused at that time.

This is a good hotel, good location and so clean the breakfast is very good. All things good there.

The room is clean and good but there is no chair in the room. I could only sit on sofa far from the desk, which is not good for business travellers.

This hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed .

Offers good breakfast options for children and the best staffs . It is one of the best hotels i have visited so far in England. My family really enjoyed and I will choose it again and again .