AC Hotel Birmingham Reviews

Response from Property: Dear 挚筱, Thank you for sharing your feedback with us. We appreciate your honesty regarding our pricing.We strive to provide value for money, and we're sorry to hear that you felt our rates did not meet your expectations. Your comments are important to us, and we will consider them as we continue to review our pricing structure to ensure we offer the best possible experience for our guests.We hope to have the opportunity to welcome you back and provide you with a stay that meets your expectations.Kind Regards, Front Office Receptionist, Priya

Response from Property: Dear Chenlei Zhao, Thank you for choosing to stay at the AC Hotel Birmingham and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent mechanical noise from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Birmingham. With kindest regardsThibault Rocamora Front office Manager

Response from Property: Dear guest,Thank you for taking the time to review your recent stay with us. We are thrilled to read your comments about our staff and breakfast, and we agree with you that we do have the best location in town! We hope we will have the chance to welcoming you back soon. Best regards, Laura Carp- Operations Manager

Response from Property: Dear Wilon, Thank you for your wonderful review. We're delighted to hear that you enjoyed our convenient city center location, found our staff polite and helpful, and appreciated the cleanliness and comfort of your room.We understand that mattress comfort can be a personal preference, and we're sorry to hear that it was a bit too soft for you. Your feedback is valuable to us, and we will take it into consideration for future improvements.Thank you for recommending our hotel to fellow travelers. We look forward to welcoming you back on your next visit to Birmingham.Best regards,PriyaFront Office Receptionist

Response from Property: Dear Guest, Thank you for taking the time to share your thoughts about your recent stay at the AC Hotel by Marriott Birmingham. We appreciate your feedback and are grateful for the opportunity to learn from our guests’ experiences.We’re pleased to know that you found our communal areas to be pleasant. Our team works diligently to create a welcoming and comfortable environment for our guests in all shared spaces, and it’s wonderful to hear that this aspect of your stay was satisfactory. We aim to provide a relaxing atmosphere where our guests can unwind, socialize, or catch up on work.However, I am sorry to hear that you found the rooms to be very basic. We strive to deliver a blend of modern comfort and functionality in our accommodations, and I regret that we did not meet your expectations in this regard. Our rooms are designed to be practical, featuring contemporary decor and essential amenities to ensure a comfortable stay. That said, we understand that some guests may seek a more luxurious or personalized experience.We value your feedback and take it seriously, as it helps us identify areas for improvement. I would love to hear more about specific aspects of the room that you felt could be enhanced. Whether it’s the furnishings, decor, or amenities, your insights would be invaluable as we continue to refine and elevate our guest experience.Thank you once again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future, and we are committed to making your next experience with us even more enjoyable. Please feel free to reach out directly for any future bookings, so we can ensure your stay aligns perfectly with your expectations.Warm regards,Cristina, Assistant Front Office MAnager

Response from Property: On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with each and every department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Response from Property: Dear Guest,Thank you so much for your fantastic 5/5 review! We are absolutely thrilled to hear that you enjoyed your stay at the AC Hotel by Marriott Birmingham, and we truly appreciate you taking the time to share your thoughts.We're delighted that you found our location to be great. Being situated in the heart of BirminghamSubject: Thank You for Your Excellent Review!Dear Valued Guest,Thank you so much for taking the time to share your wonderful 10/10 review of your stay at the AC Hotel by Marriott Birmingham. We are thrilled to hear that you found our hotel to be a great choice, and we truly appreciate your kind words.One of the key factors that sets the AC Hotel by Marriott Birmingham apart is our prime location. Strategically situated in the heart of the city, our hotel provides easy access to a wealth of local attractions, dining options, and transportation hubs. Whether you were visiting for business or leisure, we're delighted that you were able to take advantage of our convenient location to make the most of your time in Birmingham.In addition to our unbeatable location, we take great pride in offering our guests exceptional value. Through our commitment to providing high-quality accommodations, amenities, and service, we strive to ensure that every stay with us is not only comfortable and enjoyable, but also a wise investment of our guests' time and resources. Your positive feedback on the value of your experience is a testament to our efforts in this regard.Thank you again for choosing the AC Hotel by Marriott Birmingham and for sharing your enthusiastic review. We hope to have the opportunity to welcome you back in the future, and we will continue to exceed your expectations.Kind Regards,Cristina, Assistant Front Office Manager

Response from Property: Dear Kaifeng, Thank you for your review. We're glad to hear that you appreciated our convenient location.We hope to welcome you back soon and provide an even better experience during your next stay.Kind Regards, Priya SinghFront Office Receptionist

Response from Property: Dear KI MiU, Thank you for your feedback. We are all delighted that your stay with us was very good, and we cant wait to welcome you back at the property! Best regards, Laura Carp- Operations Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback and for awarding us a perfect 5/5 score! It brings us great joy to hear that you had an enjoyable stay with us at the AC Hotel by Marriott Birmingham, and we’re delighted that certain aspects of your visit stood out as particularly positive.We’re thrilled to hear that you found our breakfast to be great. Starting the day with a satisfying and high-quality breakfast is something we take pride in, and we’re glad that it met your expectations. Whether it’s the freshly brewed coffee, the selection of hot and cold items, or the overall atmosphere of our breakfast area, we aim to provide a delicious and energizing start to your day. Your kind words will be shared with our culinary team, who work tirelessly to ensure every guest has a delightful dining experience.Regarding your note about the room not having a bath, we completely understand how important certain features can be to our guests, and we truly appreciate your feedback on this. Our rooms are designed with a modern and minimalist aesthetic, and many of them are equipped with spacious walk-in showers rather than baths to maximize functionality and space. However, we do understand that some guests have a preference for bathtubs, and we sincerely apologize if this was a disappointment during your stay.For your next visit, we’d love to assist you in selecting a room or suite that better aligns with your preferences, or we’d be happy to explore ways to make your stay even more comfortable. Your feedback is invaluable to us, and it helps us continue improving and tailoring our offerings to the needs of our guests.Kind Regards,Cristina, Assistant Front Office Manager

Response from Property: Dear Guest,Thank you so much for your fantastic 4.5/5 review! We are absolutely thrilled to hear that you enjoyed your stay at the AC Hotel by Marriott Birmingham, and we truly appreciate you taking the time to share your thoughts.We're delighted that you found our location to be great. Being situated in the heart of BirminghamSubject: Thank You for Your Excellent Review!Dear Valued Guest,Thank you so much for taking the time to share your wonderful 10/10 review of your stay at the AC Hotel by Marriott Birmingham. We are thrilled to hear that you found our hotel to be a great choice, and we truly appreciate your kind words.One of the key factors that sets the AC Hotel by Marriott Birmingham apart is our prime location. Strategically situated in the heart of the city, our hotel provides easy access to a wealth of local attractions, dining options, and transportation hubs. Whether you were visiting for business or leisure, we're delighted that you were able to take advantage of our convenient location to make the most of your time in Birmingham.In addition to our unbeatable location, we take great pride in offering our guests exceptional value. Through our commitment to providing high-quality accommodations, amenities, and service, we strive to ensure that every stay with us is not only comfortable and enjoyable, but also a wise investment of our guests' time and resources. Your positive feedback on the value of your experience is a testament to our efforts in this regard.Thank you again for choosing the AC Hotel by Marriott Birmingham and for sharing your enthusiastic review. We hope to have the opportunity to welcome you back in the future, and we will continue to work tirelessly to exceed your expectations.Kind Regards,Cristina, Assistant Front Office Manager

Response from Property: On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards Thibault Rocamora Front Office Manager

Response from Property: On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with each and every department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

Response from Property: Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay.Regarding your concerns, we understand how upsetting it must have been to find another guest in your room upon check-in.However, we must address the issue of smoking in your room. As a non-smoking hotel, we have a strict no-smoking policy to ensure the comfort and safety of all our guests. Our staff identified evidence of smoking in your room, and while this warranted a fine, we did not ask you to leave the hotel. Instead, we communicated the policy violation and the associated penalty. We strive to handle such situations professionally and respectfully.We are committed to providing a pleasant experience for all our guests and regret that this situation led to your dissatisfaction. Your feedback is important to us, and we will use it to improve our services and policies.Kind Regards, Priya SinghFront office Receptionist