Nicole M
September 9, 2023
Absolutely horrific stayed in august there room was absolutely apolling cracks and dents in walls coffee spilled all over wall and not cleaned blinds hanging off and couldn't close properly room just disgusting in general, food was OK but not a great choice atall. Breakfast very basic put more beans on plate than anything else. Around hotel very dirty walls, carpets loose, chewing gum stuck in radiators, bar staff downstairs extremely rude making joke about customers infront of our faces moaned about which side of bar to stand on and glasses not being brought back up. * do you're job * very unclean looking staff at bar was standing with family at the amusement machines one of the bar staff came up and moaned blocking the entrance which we werent... however excuse me we didn't put the amusment machines at the top of the stairs where you need to be coming up did we. Went down to reception and was confronted by a tall girl with dark hair and glasses explained our room was unsuitable and disgusting after paying 700 pounds the hotel wasn't even that busy but she unwilling to move us.. and couldn't care less - this hotel our family have visited for years however this will be the last unfortunately. Did send royal sea bank a private message to try sort my issues as it was not sorted at reception but no reply.