Mercure Blankenberge

This Hotrl is a great hotel, but the hotel itself is a bit old but overall was good. Note if you are driving, you have to park the carpark next to the hotel, or you can park on the streets. (cuz we parked the carpark for around 10hrs and it costed us 29.90€.

Brand new hotel and rooms, nice modern design, well located, next to parking, family room available for a perfect stay with two kids. But the hotel is not well managed: - Not really welcomed, with a receptionist insisting that we had duplicated bookings in their system, insinuating that we booked twice while it was not the case and that we never received two confirmations (everything was fully prepaid during booking) - Only two sets of towels in a family room for 4 - but missing towels delivered very quickly on request - Big stain on the bed - Disappointing breakfast: joining at 9am, no more pancakes, no more croissant, no more chocolate croissant, a few pieces of bread (with no refill during our 30mn stay), no napkins, empty juices, coffee machine out of order… The hotel is really great, fully soundproof (absolutely no noise from the train station), but it would require attention to details (reception, housekeeping, breakfast).

Good rooms and location.. no facilities for evening meals. We booked in on the 1st December, it was 3 deg and I was asked if I asked for the room heating to be switched on !!!! I had to be moved to another toom. Again, we had issues with room heating. The receptionist told me she had reset the heating to my room. The room temperature was in the region of 15deg. Around 04.00 in the morning, I heard the room fan ramp up and heating coming on. We had to switch off the heating at 05.00 as we were getting 25 degrees, and the room was overheating .. to be asked if I had asked for the heating to be switched on when it's 3deg outside is ridiculous It's really poor experience from a hotel claiming to be a 4-star hotel...

I booked 2 rooms, a family room x privilege room. The hotel doesn’t respect what's on the Accor website concerning the amenities. The family room has no coffee machine and you get water only on the first night. Privilege room as “ junior suite” the higher room category you get water and the minibar only on the first night as well. The location of the hotel is perfect and close to other cities , the Parking is outside the hotel you pay it apart. Unlike other Mercure hotels this the worst i have seen so far, the service was not that good. You can just smile and say Hello, on the checkout you can just say goodbye and till the next time. Poor communication. I personally don’t recommend this hotel with such poor service. But you can still book a classic room.

Very close to train station so good connections. Quiet hotel with lovely staff. Carpets are grim around the hotel and desperately need changing.