Best Hotels near Cranbrook Institute of Science, Bloomfield Hills

The hotel was very clean and staff was terrific. The room was spacious and well laid out. Very comfortable beds and the kitchens were an added plus to get coffee and breakfast on your own time. Location is very close to all shopping but far enough away to be very quiet. We will be back.

I have not stayed at a Marriott hotal for some time. This year found me at the Auburn Hills one quite a few times earier this yeat, and the experience was wonderful. All the staff were friendly, professional and attentive. I want to point out certain people. Evette, Asstant General Manager, is wonderful and handled my room upgrade. Derrick, front desk, is attentive and I enjoyed several conversations with him. Tim, restauant, brought me my decaf coffee more than once when first arriving in the restaurant for breakfast. Amanda, restaurant, was very attentive during dinner in the restaurant. I will be there again in July and look forward to seeing everyone and having a relaxing enjoyable time. Sharon S-G

Loved my time here will definitely recommend to family an friends

Our family stayed at Residence Inn Pontiac for 13 days in May 2022 while our daughter was attending the Euro-Therapies clinic across the street. This was our fourth stay at the hotel and it was terrific. The staff is, without exception, extremely kind and helpful. The customer service is impeccable. Sondra was especially instrumental in making our stay so fantastic. The facilities are clean and the rooms are very comfortable. The kids had a fantastic time. I cannot thank the staff enough for how our family was treated. I would recommend this hotel to anyone.

We were there for a quick holiday. Fast check in with very pleasant staff. Was given complimentary breakfast and coffee-I assume as an Elite Bonvoy member. Room was large , clean and great view from the 12th floor was beautiful. Easy to get everywhere from this location.

On tuesday night (July 9) at midnight I entered the Holiday Inn (after having ”succesfully checked in at 8 pm) only to find my key did not work. When I went downstairs to talk to the clerk, he was immediatly very defiant. Adam, the staff person, stated that it ”obviously” did not work because my credit card did not have suficent funds. For the record, I have a corporate credit card that has a very hefty credit line. I explained that I had checked in succesfully earlier that night, but he was not having it. He would not accept the same credit card, or even try to make it work, and said I needed another card or he could not help me. This is at midnight, so I obviously had very little alternate options of asking a colleague or another hotel for assistance. Adam was so rude, that after a back and forth of a few minutes, I left dumbfounded- to the streets to find a solution. Again, at midnight, in Detroit. I walked to The Townsend where I was helped even though they were sold out (see my review). Now- this was a last minute reservation, and I was willing to give Holiday Inn another chance, because I had had two previous bad experiences at a Holiday Inn this year. The first being at Pomona, California, where I went on a business trip and had no wifi for the 3 days I was there. No aplogies, no explanation. Just ”find a starbucks with wifi” as a solution. The second experience was near Gainseville wher I stayed 3 days and my bathroom was out of service for the 3 days. The 3 days they promised to fix it, yet they did not. Did not offer me an alternate room, they only offered me extra points on my loyalty card. This was obviously the last straw. I have shared this experience with my colleagues and we have all pledged to never stay at a Holiday Inn. I work for a multinational compnay. We have about four offices with approximately 200 employees who travel consistently to the Birmingham office for business. Holiday Inn can now thank Adam for losing that business with his disregard for guest services. As a final note, my assistant called my credit card company, and Adam the following morning. She confirmed with Adam that it was a mistake on his part, and he realized that a few minutes later, yet he never bothered to call me on my cell to have me come back. He just wrote it off as a ”miscommunication” amongst his staff. Thanks for nothing.

I come to this area every year for a classic car cruise and visit family. This is the closest hotel to my family. I have stayed here in years past and its been average. Nothing special but I don't spend a lot of time there to begin with. This visit the room was overcome with a musty odor. The only way to combat it was to run the A/C very high and keep the bathroom fanning running. After a day in the sun we would come back to this ice box. Without doing that the room smelled and none of the linens would dry. And it was't really that humid out. The Wifi was also very glitchy. These are enough factors that when I return next year I won't be coming back to this Hampton Inn.

I love the mobile check in and mobile room key! The hotel was very clean and staff was friendly. When we called the front desk to ask about the USB port not working on our bed side clock (to charge our phones), they brought us a new clock with working USB ports almost immediately. I will be staying again. The hotel is also within walking distance from Mark's Comedy Castle and the restaurant we ate at.

Hotel is convenient for travelling. Good service! But breakfast is too simple.