I wish I had seen the reviews here before I booked. But I did like the size of the apartments, so perhaps this is why there were good reviews on another site. Not all the rooms have bedside tables, and I have not seen any bedlamps, either; the ceiling lights are very bright and there is no way of adjusting the brightness. So in the evening, I just kept the other lights in the apartment on while the bedroom lights were off, to simulate 'dimness' in the bedroom. My flashlight happened to be weak, and my booklight was not that great, so I strained my eyes for a few nights reading. Not all bathrooms will have towel hooks, but there are hangers in the dresser, though nowhere else to really hang wet items, except in the dresser. You can improvise by hanging the towel/hanger over the corner of the divider for the shower, or the corner of the dresser. The kitchenette has enough glasses, mugs, plates, eating utensils and cooking utensils and pots. There is an electric kettle and a water jug. The airconditioning is good, and there is an additional ceiling fan or two. Pool is nice. So these are pluses. But the customer service is really poor. There is almost never anyone at the reception, and it is the security guard who does everything, and who, perhaps conveniently for the managers/owners, can only answer few questions pertaining to the place, and cannot make adjustments to your booking or respond to requests. The place doesn't respond to emails or phone calls, either. The security guards and a couple of the housekeeping staff are kind, but some bathroom things I forgot whilst moving to another room were thrown away and the others were only returned to me when I asked for them. The place is not so near to the beach, either, and it can be a miserable walk, with tricycle and car smoke emissions, barking dogs and muddy paths. Transportation charges can be illegally high in Panglao. It would be a risk to book here, however nice the apartments, especially since travel schedules can change and one may have special requests or emergencies.
Outstanding
61 Reviews