"Comfortable bed and room. Shower nice and powerful. Over priced drinks. We’re in Newcastle not London! Food very dry and overcooked. Limited staff manning the bar. Breakfast good, but not a huge selection. Pool and spa area great for the whole family."

"Comfortable bed, clean room (damp in the bathroom). Free waters, tea, coffee and biscuits were a nice touch. Great location close to the Baltic Art Museum and other quayside attractions. Would stay again!"

"A great location, and family sized room. Very friendly and welcoming staff, especially Valerie and Helen. 5 star cooked breakfasts too ⭐️⭐️⭐️⭐️⭐️"

"Interesting place to stay"

"Fabulous service! Really great staff, fab atmosphere. Come on a Thursday for the quiz, it's an absolute blast. You won't regret it. There's a great selection of drinks which caters for everyone's wants. Food is also really good. Pop a long."

"The location is good but somewhere Google Maps kept routing to longer path to instead of the direct routes to get to the hotel (not sure why). We only had one night and we had everything we needed. It’s just that the hotel is not as warm as we thought."

"Fantastic hotel, stunning location and friendly helpful staff. Stayed with my son and went to the Sam Fender gig at St James Park. Will definitely stay again. Thank you"

"The best part of this hotel is having lots of parking space. The price is good for the quality and the convenient location of the room. The bathroom is recently done to good quality and the room is very spacious. One thing that worth mentioning is, we recommend the hotel to install sensors lighting at the front of entrance to improve security. We also recommend having separate entrance for the hotel accomodation and the current entrance that is right next to the function room. There was a wedding party on the night that we stay so the lobby, which is right next to the function room and is also the only bar in the hotel is filled with kids running around and guest from the wedding. There is also groups of drunk guest smoking at the front of the entrance which due to insufficient lighting and single entrance on site, we have to walk past them every time we leave or enter the building. We believe the experience can be improved by the above suggestions."

"The facilities in the house are a bit old, but generally good The restaurant downstairs has a good environment and the dining price is quite high The front desk lady is very warm, It's so comfortable to swim in the swimming pool downstairs The coastline is not far from the hotel, very beautiful"