Zanhotel Tre Vecchi

Stayed in this hotel for two nights and I am not sure there is a whole lot of positive to say about it - maybe the fact that the rooms were cleaner than anticipated when seeing the entrance area. Staff were welcoming on check in, but the hotel is very grubby - yellow doors, carpet that looks like it could and wanted to walk itself to the cleaners! It really is very dirty looking and in desperate need of a refurbishment. The room itself was nicer - though still stains on the floors…they have a mini bar but charge you for water which I thought a bit much for a four star hotel that it claims to be..bathroom was lovely and shower was really good. We visited in April and hit a particularly warm time - but the room didn’t seem to have any air con and our room was positioned out over the Main Street which was noisy the entire night through so not a good nights sleep at all. The breakfast wasn’t great either - toaster didn’t really work, limited selection of cereals and hot food. It is a very central location and a direct walking route from the train station making to and from the airport very easy. However convenient it is, unfortunately I witnessed a group of men attack someone on the street with a baseball bat right outside the hotel. Whilst clearly nothing the hotel can do about it I think the incident and others we saw walking back to the hotel left me with the impression it isn’t located in a particularly safe area and unfortunately I wouldn’t recommend that area to stay in. Have to say the staff were all very friendly and accommodating and I’m sure have a tough job with this hotel.

Fantastic hotel with expansive breakfast in a great location. Public parking lot right next store was a huge bonus!

Last time I was here was 9 years ago and rest assured nothing has changed , it needs a big touch of TLC . These few days were a nightmare, noisy like hell . Buskers across the street going at it all day with music blurring, one leaves another come like they rent the spot across the hotel . One cannot have a simple rest at any time , street is also noisy at night . The supposed to be double glazing windows are hopeless as simply one can even hear a fart from outside. Everyone knows this hotel is positioned very close to shops and restaurants, the staff do their best to help in every which way they can . Shame that they have to face the complains . But one has to consider it has nothing to do with them , they strive to help you out . Breakfast is more than great , but the rooms needs doing up , our bathroom dates back to the 60’s . Cracked tiles and when someone dares to sit on the toilet he is greeted with the most largest hand wash basin I have ever encountered in my life . It sits a few inches away from your face when you sit down to do your bit , you can easily rest your head and sleep on it , it’s so close. Once again I thank the staff for their hard work and thank them for doing their best . But sorry this will be my second time and my last .

An impressive looking hotel in a great area for restaurants and close to the train station. The staff are very friendly, especially Thomas. We had problems with the air-con/heating and our bedroom was quite cool at times. There were areas in our bathroom that were in need of repair/updating. Breakfast was mainly cakes and sweet pastries, with a nod to an English breakfast of scrambled egg and bacon. Coffee was delicious if you ordered from the counter rather than use the machine. We probably wouldn’t stay here again despite the lovely staff.

This is a beautiful hotel, however it is outdated management needs to invest and make it great again, the carpet and paper in the walls need to be replaced; the furniture and the decoration is like from the 80s; staff is very nice, they tried to do their best but hotel’s owners need to invest otherwise people will stop going to the hotel

We booked 2 rooms. The worst in the hotel. 144 and 146. 144 had almost no working functions- lights, no AC, cold shower. Room 146 was positioned directly across from the cleaning rooms thus doors opening and people talking at 7:30 or earlier. The host behind the desk, older man, was not very helpful or had an “attitude”. I felt we rec’d the worst rooms in the old section of the hotel because we booked on this site. Our friends in 144 complained and were moved to the new section in a better room. We had cold water the first morning and barely warm the next 2 mornings.

Zanhotel Tre Vecchi in Bologna is a very good 4 star hotel, situated close to the old sector of Bologna. Excellent breakfast, WIFI etc' are part of the very good services. The streets around are packed with all sorts of typical Italian restaurants, pizza etc'

The first night they gave me room 119 which did not have a working air conditioning and one of the electricity circuits was faulty. They preceded to tell me the air conditioner was working at highest level and they would call an electrician tomorrow to fix the issue. At midnight the room temperature was 30 degrees and the night manager said “bologna has an air pollution issue where the room temperature has to be the same as the outdoor temperature”. I researched this and found nothing, the other day mangers thought it was not true snd I asked hotel Regina next door who never heard of it. I slept 3 hours that night thanks to their terrible service and lies. Next day no electrician is called snd they showed me 3 rooms to move me too all with functional air conditioning at 17 degrees so the managers lied to me. I asked the night manager and he said sone rooms are new and have the poorly functioning air conditioner and the old rooms have the cold normal air conditioner. If that’s true do not book as bologna is very hot in the summer. From what I gather the mangers who told me these lies were simply untrained. I spoke with the hotel manager on Monday who issued no apology and the “making it right” was me paying city taxes snd no refund. I’ve travelled for 2 months in Italy and Spain all too 3 or 4 star hotels and this was by far the worst customer service. Truthfully I’m pretty relaxed so if they just told me they ran out of rooms and I’ll just be in room 119 (furnace) for a night I wouldn’t have complained but they preceded to lie to me and not treat me with any respect. Hotels to me are just rooms but the customer service is important. In Venice I had a room with a broken window handle and a safety deposit box that had 4 numbers not working but their service was atkeast good so I wouldn’t complain so much. Just do not book this hotel I feel their rooms were hardly better than a 3 star snd their customer service unbelievably bad, the 2 blonde woman were really nice. There’s a bald small bloke who gave the bad room that was so rude and when I complained about the room says “I can’t do anything”, overnight manager who just has no idea what his doing and hotel manager who did not even apologise. Please do not book as you may encounter the same issues I had in the heat of bologna.