Ferra Hotel and Garden Suites

The best service we have ever experienced! The Ferra Hotel is very centrally located and only a few minutes' walk from the water sports activities on White Beach. The facilities and amenities are very good for the price range. But there is one reason in particular why I can highly recommend this hotel: the friendly staff and outstanding service! We travel extensively in Asia and Europe and are accustomed to different hotel categories. But even compared to our experiences in significantly more expensive and exclusive hotels, the service at Ferra Garden is outstanding. From all the staff at the reception desk to the service staff at the bar or in the restaurant to the cleaning staff, everyone at this hotel is more than friendly and courteous. It is never fake or over the top, but always authentic. Every chance glance leads to a beaming smile, and every conversation shows genuine interest and helpfulness. As we sit in the next hotel restaurant and look back on the incomparable service, I realize that I now find the way of communicating in most hotels even more unpleasant because it feels somewhat submissive. This review may seem exaggerated, but I would like to sincerely thank the entire team for that experience and the management for this incomparable corporate culture.

Staff: Exceptionally responsive and friendly. Rooms: Comfortable with nice bathrooms. Location: The perfect balance - a quiet and peaceful area, yet just a short walk to the beaches and restaurants.

It’s our 2nd time on this hotel, we had a nice stay and we will come back next year. All staff are accommodating and nice.

Great location, friendly and welcoming staff, excellent food- with great menu and breakfast choices. Very comfortable stay.

Nice hotel very good spot and delicious food and staff are so friendly and kind and welcoming

We stayed there from 12 Sept to 16 Sept and it was a great experience. First the hotel's location is very practical as it is between the White beach and bulabog beach and surrounded with stores and restos. The room experience is 10/10 as during our stay we experienced a storm and multiple times the electricity has been cut-off but in just few seconds the generator started. Kudos to thats. The internet connections is very decent. The room is clean and housekeeping frequently can be found on the floor ready to render any help and to be ask to clean our room. The swimming area is decent just need a little bit cleaning of the pool. The hotel's resto is very good, food is delicious and in good portion. Hotel's resto is very accommodating. The only comment is that if it is not possible to have a buffet breakfast atleast add more breakfast menus to have more options but other than that the food is great. And lastly special mention to Ms. Shar of front desk, she has a very welcoming aura, always smiling and very accommodating even though we are just passing through the front desk we always seeing her smile and she is very jolly. Overall the stay is great and will certainly book again to Ferra. Thanks to all the hotels staff.