BillyRay
December 15, 2023
I booked this hotel last minute and I was shocked with the price. Given that it's a Henann resort, I was expecting that the price was expensive. Given the price and the location, you get what you paid for. The room was okay, but was very old. The AC, the television, the bed and furnitures show wears and tears.
+ Prime location
+ Free breakfast buffet good for 2
+ Lots of pools that you can enjoy, including a pool bar
- Badly needs renovation
- Facilities: Furnitures and fixtures are outdated
- Check in and check out process needs to be revisited - It will take you almost an hour or so to get settled. I am not sure but other hotels have a very efficient check in and check out process.
- This is a one-off but, I had my luggage taken by a guest which caused me to panic. I just followed the advice of their personnel to leave it a a certain corner while I am doing the check in. I was my fault that I left it there -- all I did was to trust that no one will bother to take it with them. Lesson learned, DO NOT leave your luggages unattended. Luckily, the e-tricycle driver was very kind to deliver my luggage back to the hotel. I am not blaming anyone, but myself for causing that stress. LOL.
Final verdict: If you wanted more comfort, choose the more expensive rates, do not rely on the super low rates as you will get disappointed, for 3K+ a night, I could have found a better room. If I were to choose, my to go hotel is Henann Park (the newest hotel), followed by Henann Garden, then Henann Palm. Will try Prime, Crystal Sand, and Lagoon soon.