Top 5-Star Hotels in Boracay Island

I like to commend robert and alfred from breakfast dinning area they are proactive in helping customers. For improvement, I would like to call the attention of Ms Joan in dining area. The approach she had for me is very uncomfortable and intimidating, same with the night guard , but the rest of the stay was amazing!

Very nice hotel. Convenient and clean. The staff is very helpful and friendly. Great house keeping. The hotel offers huge amounts of swimming and its bar in the middle of the pool. It will have good opportunities to have a variety of drinks while swimming. However, I found some lack of providing amenities. I have booked a room for 3 people but there were not enough amenities. I have to ask every time to provide them. Found some ants in the bathroom. There is too much of a crowd while having breakfast. Not enough space for movement. In some cases, there is no hot water while getting in the shower. It's been fixed later. I found the iron board was not in workable condition and it was very hard to use it.

Overall I had a good experience with the restaurant staff, the SPA and pool staff were very helpful but I had a very bad experience upon check out, that is why I can't put a better review. The staff lady at the reception took 30 minutes to give me my bill, she waited for the housekeeping to check my room and the house keeper came with a pillow case which had some stains on it, may be the mascara, asking me if I did a filipino tattoo, which I didn't, I said to her: anyway, what is the problem? You don't have a washing machine? She said” no,we don't?” I wonder how they wash the hotel clothes then?!? I was very annoyed about her questioning me again and again if I did a filipino tattoo, really insisting on that point, I was short of time to leave the hotel to take my flight back to Manila, so I didn't report the case, she gave me a bill with some drinks I didn't order, which i noticed few days later, I think they took this money for the laundry or buy a new pillow case, I am a frequent traveler and use to go to many hotels, I have never experienced that anywhere else in the whole world!

The whole experience was good. Greeted by Front Desk asking if for check in. With no other further engagement made upon our arrival, like how are you today? Since we are very tired 15hrs of transportation. I only remember she mentioned about cards if lost will charge us ph900. After we arrive at the room, we order in Room Service and the operator was not detailed with information. I still need to call again and ask for how many minutes our food will be delivered? She replied with 30min. But the food was delivered after 1 hour! F&B staff of Sapphire are pro active, approachable and always have a smile on their faces. HSKP staffs never miss to greet us with a positive attitude. Pool side Massage are the best. I had 4 days massage as I really enjoyed the good service. We stayed in Henann Crystal for a total of 5 nights and its really a perfect place to stay. And will surely comeback again. Near to D’Mall , other restaurants with beach view.

The hotel is rated as 5stars. It is far away from that if you expect a real 5 star hotel you will be disappointed. I would rate it like a 3,5 star hotel. The only category where the hotel reaches a 5 star level is at the prices for food and beverages as well any outside activity. The most worse was the transfer from Hotel to the airport. We get ask to pay 6000 Peso. My deeper question after that answer was what the costing will be if just get to the harbour the answer was - it is the same. the real costs for 5 person is around 2000 peso in total up to the airport departure terminal (the 6000 peso is a discounted price the price list of the hotel say 9600 peso). For a phone call as a customer service a fee of 4000 / 7600 peso for the hotel reminds me at business which brings you in jail. The same is for the drinks and food average double of the prices compare all restaurants we had visited and I do not talk about cheap restaurants. Furthermore, it takes typical 20 minutes for a coffee and one hour for a pizza in a non-busy time. The hotel itself have a nice beach location the pool is good and cosy the rooms are clean. I join a lot of 5 star hotel in Asia and middle east and I believe I can make a proper judgment about the hotel capability and costing ratio. The hotel is good just complete overpriced for what they are able to deliver. The guest is not seen as a guest you get easy the feeling the milk cow arrived let take all his milk. For me a one time experience never again.

This is by far my favorite Henann Hotel in Boracay. This was my second stay and it didn't disappoint. This is their newest hotel so you can expect the that the rooms, amenities, and facilities are quite new. I haven't tried the more premium Henann hotels like Crystal Sands and Prime, but I bet Henann Park would likely be at par with the two. + Very efficient check in and check out time -- you can ask for late checkout (subject to room availability and may incur additional charges if your extend longer) + By the main road so it's easy to commute, near fast food restaurants and stores. + Staff are accommodating + Free breakfast for 2 + Room upgrade fee was reasonable. I originally booked a deluxe room with no view/window but the front desk offered me to upgrade to a Premier room with pool view and balcony, the only down side is that the bed was downgraded from King size to 1 single and 1 queen bed; but hey, it's still a good deal. - Room slippers and bathrobes must be requested, I think these should be readily available in the room. - Pool is quite smaller than Regency/Garden, which can get easily crowded especially during peak seasons. - The path leading to the white beach is terrible. I think the hotels should coordinate with the LGU to have that fixed, especially the dark alley which you need a flashlight in order for you to traverse - I am not kidding, it's pitch black in there.

This is a good hotel, I had a good experience. Offered a room right by the pool and quite near the restaurant where the breakfast buffet is located. The buffet is catered to a Korean palette so keep that in mind if you don’t like Korean food or want more of a western style breakfast. Also at the restaurant on a windy evening and a toddler at the table the waiter gave us napkins in a glass. It fell over and broke and the staff demanded we pay 75 pesos for the glass! It would be common sense not to give us the glass due to the weather and the fact we have an active toddler. VERY SCAMMY ! Needless to say I felt scammed. BE CAREFUL! I complained to the front desk and made a suggestion not to offer glasses to tables with similar situations but they didn’t seem to care at all. But they definitely cared about those 75 pesos! There was a roach in my shower but staff quickly took care of it.

I always wanted to stay in one of Henann’s direct pool access rooms, and honestly best choice ever! We stayed here for our second night in Boracay since it was sold out for our first night. Please keep in mind though that the pool closes by 8pm :( the only downside actually lol Hopefully next time they extend hours up til midnight.

The Shanghai-la Boracay was nothing short of amazing. The staff were very friendly, professional, and personable. The amenities were up to date and very nice! Robert and Nessar from the beach bar were so nice and made sure we were always taken care of! Melissa from the seafood restaurant was so kind and recommended many delicious dishes! The villa was definitely worth the extra money. It was very big and offered great amenities. The villa was spacious with different seating areas where you could enjoy the sun or relax in the shade! They warned us about “wild animals” but we didn’t experience any. The pool was very big and also offered seating to sun bathe while enjoying it. The ocean was very clean and crystal clear! The beach serving staff were great even when you didn’t ask for anything. They brought around cold towels and ice water. It was my friends birthday and they made many efforts to make sure she felt special on her day. This included cakes, decorations, birthday songs and so much more! Very nice! I would definitely stay here again if I visit Boracay. Some negatives: while very very delicious, the food and drinks were a bit over priced. I expected to pay more for a 5 star resort however I still considered it to be a bit high. Also, I wish the villa cleaning services came sooner rather than later in the afternoon. Maybe have a time selection for cleaning times based on guest preferences. The last thing would be to offer a later checkout or waiting services/ offer if you have a later flight. The airport is very small and very close to the hotel. The jetty ride is only a few minutes and bus ride is even shorter. It would have been nice to not wait in an airport with no accommodations for less time. Besides that, my stay was so wonderful! Would 10/10 recommend this hotel to anyone!

Crimson is exeptional! Our 5 day stay has been wonderful. Staff are very professional, accoodating and very polite. They made us feel truly at home. Our room has the spectacukar view of the garden and sea. Jhonry at Saffron Cafe is phenomenal. We were taken care of every time we come for breakfast and lunch. He's very polite and professional as well. The only concern that was nited was the flies around the restaurant but it was addressed right away. We will definitely coming back on our next Boracay trip. We can't imagibe being somewhere else but here. Highly recommended.