Hotel Edelweiss

We came back from our ski holiday two days ago. The hotel was lovely, friendly staff, great food and service. The reviews we have read about the hotel were pretty bad but had nothing to do with what we saw. We highly recommend this place. Thank you chef Shtery!

We chose Edelweiss for a last minute family ski trip due to the price and opting for breakfast and dinner included. We didn’t expect much, but the staff were very welcoming and helpful. The rooms were cosy and very comfortable, and the food was very good! The position out of the main ski area was perfect as the location was very peaceful. Daily shuttle bus to the ski resort was very handy and if I ever return to Borovets, I will definitely return to Edelweiss!

Review Overall: - English is an enigma for the staff at Edelweiss Hotel, other than the manager and Nicola from the restaurant (very polite and friendly guy) NO ONE knows any english, so it’s very hard to understand anyone or be understood, not to mention having a conversation. From my knowledge, in order to be accredited as a 3star hotel, more than 50% of staff has to speak english. This is not the case at Edelweiss Hotel - They were constantly threatning to call the police when you’re in an argument with them, instead of trying to solve the issue, they just turn around and leave - On check in: no actual useful information given regarding the hotel’s wanna be services that they have available such as the pool table, the shuttle (pick up/drop off points and timetable) or the sauna. The only thing they said was: “this no possible”. We encountered issues with the luggage room and with the shuttle to the gondola, which although suposedly available, upon our arrival, it was NOT. In the end the receptionist called 2 taxis which we had to pay… on our way back, we had issues finding the shuttle bus as we were not provided with the right logistic information. When we called the reception to ask for help, instead of trying to guide us, they hang up the phone, didn’t pick it up when we rang again, did not explain properly where the meeting point was and have been ignoring us saying that the driver is there and then contradicting themselves saying that the driver should come in 5, 10 and then 15 minutes. We ended up waiting for 1 hour. - On check out: they started shouting at us when we were leaving our suitcases at the cars, thinking we would just be leaving without paying the additional things (water, pool table) we had during our stay. I mean, really?!?. Also, they told us other guests complained about us, however this is a lie for 2 reasons: 1. The hotel staff doesn’t understand English so it would have been impossible for them to understand the guests and 2. The majority of the guests were romanian, and they actually cheered us when we were arguing with the hotel staff, saying they’ve also been treated poorly and they were happy someone was actually taking attitude. Rooms: - There are water pipes in the rooms that have a constant noise, it was very loud and uncomfortable to have a non-stop noise right next to your bed, in your head and ear at all times - Very old fashioned furniture, dirty shower cabin curtains - Thin walls, you can hear everyone everywhere around you - In the bathrooms, there is EITHER cold or hot water, there’s no in between, and the hot water is white for some reason. Moreover, the smell in the bathrooms is gross and makes you sick and the light is flickering and almost explodes everytime one turns on the bathroom light - Very poor room service: they have no hospitality knowledge or skills, they do not change the towels, they just fold them which is neither hygienic nor proper. They knock maniacally on the doors when they come s

Just returned from a lovely stay at Edelweiss after staying here with 2 friends. Can't complain at all really, food was lovely, staff pleasant, rooms were clean and tidy (only thing our bathroom did have quite a bad drain smell!) and free shuttle buses to the town/slopes. With the shuttle bus, there is a sign up sheet on the reception dusk which is useful to know as only 8 people per time slot. But walking to the town is only 10 minutes! Would happily return and stay again. If you need a hairdryer, make sure to pack one as none in the bathrooms or on site.

This is a really good value hotel. Yes it is dated but it is clean, warm, constant hot showers, a shuttle to the ski area if you do not want to walk, boot room and the staff are wonderful. This was our first stay in Borovets and we paid just over £50 per night in February half term. It was an absolute bargain. The hotel is half board and the quality of the evening meal buffet is exceptional for the price- home style dishes alongside a salad bar and dessert table. Considering the restaurants in Borovets are mostly poor quality and high price for Bulgaria, this really is the selling point of this hotel. Drinks are also very reasonable. The location is a bit out of town but you can walk it in 15 minutes. When in ski boots there is a shuttle (Emil the driver is lovely). If you want to have use of a pool/spa etc we just paid to use the facilities at the Samakov and Rila hotels.

Girlie trip back in January this year, but only just got around to posting my review. Got to admit, it was the price that swung it here, so our expectations were guided by that. Yes, the place could do with an update as quite dated, but the staff and cleanliness was spot on. Got a great welcome on arrival (Jack) and everything explained to us - even got to meet the Cleaning Supervisor, Katerina (she has a great way of "weighing" your luggage by hand lol) and Sylvia the Restaurant Manager on arrival! (p.s. there is no lift in this hotel). We always managed to find something to eat at breakfast (alongside some random dance music in the background which was fun). We were only there for 5 nights, so had dinner just once due to the location (a bit out from the Borovets main street) and as we were usually out all day, it was easier to stay out and taxi back late at night/early morning! It was a nice walk in the mornings though, however, the shuttle service was always on time (usually 2 pick-up options you can pre-book) but even on a couple of occasions, they laid on extra runs. If you're looking for value, then this is your place. Management should be very proud of your staff. Oh nearly forgot to mention Maria (Daytime Reception) ...... very helpful too.